Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Volunteer Experience
Affiliations
Languages
Timeline
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ROSA NELLY CONN

Newburyport,United States

Summary

Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.

Overview

3
3
years of professional experience
1
1
Certification

Work History

VISITING ANGELS CAREGIVER

Visiting Angels
01.2023
  • Visiting Angels is a home care agency that provides non-medical caregiving services to individuals in their homes
  • Duties include personal care assistance, mobility assistance, meal preparation, medication reminders, light housekeeping, companionship, transportation, respite care, monitoring health, assistance with exercises, and Alzheimer's and dementia care.

ROSITA'S COCINA LLC (OWNER)

01.2022
  • Owner of Rosita's Cocina LLC
  • Responsibilities include social media and advertising, creating a business plan and strategy, keeping track of finances and accounting, handling legal and compliance responsibilities, managing marketing and sales, customer service, engagement, and satisfaction, identifying hiring and HR needs, managing day-to-day operations, and addressing technology issues.

NORTHEASTERN REGIONAL ACCOUNT MANAGER - CUSTOMER RELATIONSHIPS

Angelica Corporation
01.2017 - 03.2020
  • Worked as a customer care and operations specialist, then promoted to customer relationship manager
  • Responsibilities included serving as a Spanish interpreter, developing and implementing a business plan, conducting client meetings, achieving sales targets, managing business accounts, establishing strong customer relationships, serving as an interface between sales leadership and managed markets, ensuring smooth operations between customers and company services, and ensuring high levels of client satisfaction and retention.

Education

BUSINESS ASSOCIATES -

NORTHERN ESSEX COMMUNITY COLLEGE

Skills

  • Analytical and Critical Thinking
  • Salesforce Software Proficiency
  • Organization and Time Management
  • Task Prioritization
  • Time Management
  • Problem-Solving
  • Relationship Building
  • Flexible and Adaptable
  • Quality Assurance
  • Supervision and leadership
  • Social Perceptiveness
  • Project Planning
  • Dependable and Responsible
  • Calm Under Pressure
  • Critical Thinking
  • Self-Directed
  • Microsoft Word
  • Attention to Detail
  • Incident Reporting
  • Documentation
  • Care Plan Adherence
  • Patient Companionship
  • HIPAA Compliance
  • Care Plan Assessment
  • Supportive Companionship
  • Client Transportation
  • Patient Care

Accomplishments

  • Supervised team of 6 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved budget which led to better business budget results.
  • Resolved product issues through consumer testing.
  • Supported Rosita's Cocina Campaign which resulted in a 50% increase in customer engagement.
  • Managed production of Pop-up Sales from concept creation to launch.

Certification

  • Language Connections Spanish Interpreter Certificate - 2018
  • PCW - Personal Care Worker
  • DCA - Direct Care Aide
  • PCA - Personal Care Aide
  • CPCT/A - Patient Care Technician/Assistant
  • PCHM - Personal Care Homemaker
  • NCPCT - Patient Care Technician
  • Certified Programa " Dream Builder" PCEME (Mexican Consulate Boston)- 2023
  • Certified Programa " Financiando su Sueño" PCEME (Mexican Consulate Boston)- 2023

Volunteer Experience

  • PRO-BONO SPANISH INTERPRETER - KIDS IN NEED OF DEFENSE (KIND) - PRESENTLY
  • NACE (NEWBURYPORT ADULT AND COMMUNITY EDUCATION) COOKIN CLASS COACH
  • PCEME (PROGRAMA CONSULAR DE EMPRENDIMIETNO PARA MEXICANAS EN EL EXTERIOR) BUSINESS MENTOR
  • COMMUNITY BENEFITS ADVISORY COMMITTEE AT ANA JAQUES HOSPITAL IN NEWBUYRPORT

Affiliations

  • Betta Gamma Sigma Honor Society
  • Phi Theta Kappa Honor Society
  • The NSLS | The National Society of Leadership and Success

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

VISITING ANGELS CAREGIVER

Visiting Angels
01.2023

ROSITA'S COCINA LLC (OWNER)

01.2022

NORTHEASTERN REGIONAL ACCOUNT MANAGER - CUSTOMER RELATIONSHIPS

Angelica Corporation
01.2017 - 03.2020

BUSINESS ASSOCIATES -

NORTHERN ESSEX COMMUNITY COLLEGE

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ROSA NELLY CONN