Rosangela Baez

Check-out desk:

• I help patients schedule and coordinate their treatment and doctor appointments.
• Manage telehealth appointments to ensure doctor-patient connection. Assist my team if they cannot call the patient for their telehealth appointments.
• Managing the patient checkout line with my team members to ensure patients are cared for promptly after their appointments.

Scheduling Unit:

• I opened the phone lines in the morning to schedule/re-schedule patients for treatment and doctor.
• Respond to emails regarding scheduling patients for urgent add-ons for treatment, blood transfusions, and possible platelets.
• Making sure the patients were not waiting long in cue to schedule their appointments.

CNS (Central Nursing Station):

• Print out orders and prepare the patient charts for next-day transfusions. Print lists for the nurses for next-day treatment for verification and shot lists; printing out labels and face-sheets (pt. demograhics) for type and cross.
• In the morning, organize the nurse's boards and alpha lists.
• Make copies of shot lists and the list from the lab of received platelets and bloods.
• Call the blood bank for platelets and blood needed for the same day; notify the courier for stat pickups at R. J. Zuckerberg that needs to go to Blood Bank, and also what is needed to be picked up from Blood Bank that was ordered.
• Keeping up with supplies/inventory at CNS. Fix the label Zebra printers and printers when jammed, Answer the phones. Help my peers with scheduling patients' treatments with the use of IQue. Troubleshooting tv issues if they can not be fixed call the TVR service.

• Manage and schedule patient follow-up and lab appointments; Add patients on to Dr
• And/or lab schedule; send labels to the lab for patients blood work examinations; Email the insurance verification department regarding patient add-on appointment for Dr
• And/or lab; Request registration for the lab if the patient is showing discharged on the Cerner application; Send change of information connected with patient demographics
• Linking appointments with their Dr
• And treatment on the same day
• Greet patients and escort them to their exam room; Maintain cubicles in waiting area prior to patient arrival, during the course of the day and leading up to end of the day; Provide new patients with enrollment forms; Explain to patients and their family members the clinic flow process; Collect and post co-pay on GECB; Assisted the treatment side with checking in patients
• Worked the COVID site drive-through
• Working the COVID site in Monter; Making sure patient's demographics and Dr
• Is correct on label and requisition; Check in the arriving patients for the test; Make add-on appointments for the COVID test
• Review inventory to ensure sufficient stock of supplies and swab kits.

• Prepared invoices and sent out medical records to attorneys and/or other facilities; Provided excellent customer service to patients on the phone and in the office; Ensured accuracy with no-fault and workers compensation insurance data; Maintained confidentiality of all client(s) information per HIPPA guidelines
• Scheduled patients for procedures and follow-ups; Informed the patient's attorney's by phone, fax, or email what the Dr
• Recommended for their client
• Entered new patients into the EMR system (E-Clinical) and Prognosis; Created new patients charts (commercial, workers compensation, and no-fault); Traveled with Pain Management Doctor and Physician Assistants to various Physical Therapy sites to ensure intake and treatment for patients that have neck and back pain
• Faxed, scanned, filed answered multi-phone lines, and directed calls to the appropriate party.

• Provided complete administrative and organizational support to Senior/Junior partners and paralegals of a sophisticated industry-leading Intellectual Property law firm practice group
• Acted as department liaison and first point of contact for domestic clients; Prepared and edited complex legal documents and correspondence; Coordinated monthly practice group meetings and organized monthly calendars; Cataloged and maintained attorney personal correspondence books; Arranged business meetings; scheduled and coordinated travel itineraries
• Handled time-sensitive materials relevant to individual cases; Administered legal document productions and large client document distributions; Scheduled incoming/outgoing teleconferences, mailings, and daily administrative projects
• Safeguarded highly confidential client and in-house firm administrative materials; Maintained extensive filing and legal records management system; supervised monthly client billing prepared attorney reimbursement and expense reports
• Prepared independent auditor requests and legal responses; Provided administrative backup and document support for the entire transactional team; Filed new foreign applications, payment of annuities; Prepared and filed all PTO communications including, new applications; Office Action responses; Information Disclosure Statements; Assignments; Amendments; formal drawings; PCT applications and payment of maintenance fees.