Francois "Frank" Mitton JR.
Bayside,NY
Summary
Regional Retail Manager with a "26 year proven deep understanding of the SIMON Property Group". Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Known for managing multi-regional operations, leading teams to achieve organizational goals. Track record of delivering consistency resulting in customer trust and loyalty.
Overview
24
24
years of professional experience
Work History
Regional Manager
Allied Universal Security Services
New York, NY
01.2018 - Current
- Established and maintained operational standards for Simon Malls covering NY, NJ, MA, NH, ME, CT, PA and Canada (Montreal, Toronto, Edmonton)
- Facilitated seamless integration of new acquisitions into existing operations while maintaining positive company culture and high levels of morale among employees.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Managed budgeting processes, optimizing resource allocation across multiple locations.
- Coordinated with law enforcement agencies to address security concerns in the region.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Analyzed security operations data to identify trends and implement corrective actions.
- Established performance metrics to track team effectiveness and drive continuous improvement initiatives.
- Championed safety programs within the region resulting in reduced workplace accidents and lower workers'' compensation claims costs.
Security Director
Allied Universal Security Services
Garden City, Huntington, Westbury, NY
07.2001 - 08.2018
- Conducted risk assessments to identify vulnerabilities and enhance safety protocols.
- Spearheaded audits of security processes, resulting in increased compliance with regulatory standards.
- Recorded incident reports with detailed accounts of occurrences.
- Coordinated large-scale event logistics ensuring adequate staffing levels, equipment availability, and efficient crowd control strategies were implemented.
- Completed payroll, reports and all documentation for operations and administration.
- Liaised with local, state, and federal agencies to cooperate in investigations.
- Trained and mentored security staff on best practices in threat detection and emergency response.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
Education
Criminal Justice / Deviant Behavior
John Jay College of Criminal Justice
New York, NYSkills
- Strategic planning
- Industry expertise
- International relations
- Customer and vendor relations
- Goal setting and performance metrics
- Compliance monitoring
Timeline
Regional Manager
Allied Universal Security Services
01.2018 - Current
Security Director
Allied Universal Security Services
07.2001 - 08.2018
Criminal Justice / Deviant Behavior
John Jay College of Criminal Justice