Rosania Valcin
San Diego,CA
Summary
Driven and dependable, excelled in teamwork and customer service at El Cardenal Restaurant and El Embajador Hotel. Enhanced guest satisfaction through meticulous attention to detail and proactive problem-solving. Demonstrated flexibility and a positive attitude, contributing to improved operational efficiency and a collaborative work environment. Skilled in sanitation and guest relations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Stewarding
El Cardenal Restaurant
09.2022 - 10.2023
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
- Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
- Contributed to a positive team environment through effective communication and collaboration with kitchen staff members.
- Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Washed dishes and assisted in bussing tables.
Housekeeper
El Embajador Hotel
01.2022 - 08.2022
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition. Making beds, vacuuming, sweeping, performing all cleaning task in rooms.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
- Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
- Demonstrated flexibility in adapting to changing priorities or special projects as required by management or guest needs.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Completed special housekeeping actions such as turning mattresses on set schedule.
Education
High School Diploma -
Lycee Toussaint Louverture
Haiti07.2011
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Dependable and Responsible
- Flexible and Adaptable
- Attention to Detail
- Problem Resolution
- Active Listening
Timeline
Stewarding
El Cardenal Restaurant
09.2022 - 10.2023
Housekeeper
El Embajador Hotel
01.2022 - 08.2022
High School Diploma -
Lycee Toussaint Louverture
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