Summary
Overview
Work History
Education
Skills
Timeline
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Rosanie Cazeau

Brooklyn

Summary

Versatile professional with a strong background in administration, hospitality, and customer service, excelling in fast-paced and high-pressure environments. Skilled in managing operations, handling conflict, and delivering exceptional guest experiences, while also being experienced in creating digital content and strengthening community engagement. Recognized for adaptability, creativity, and the ability to connect with diverse audiences, I am a strong fit for roles that require communication, organization, leadership, and innovation.

Overview

7
7
years of professional experience

Work History

Social Media Manager

Pace University Trio Upward Bound
New York
10.2024 - Current
  • Developed and managed a dynamic social media presence across Instagram, TikTok, and YouTube, driving an increase in user engagement & views through creative, interactive content.
  • Produced high-quality videos, slideshows, and photo content that documented student achievements and amplified program visibility & recruitment.
  • Designed recruitment flyers, event flyers & Instagram posts, strengthening student outreach and increasing program awareness across our platforms.
  • Built an active alumni community through social media while coordinating collaborations with influencers and streamers to advocate for program initiatives.
  • Directed all event coverage and social media storytelling, ensuring consistent brand identity and meaningful audience connection.

Administrative Assistant / Instructor/ Tutor

Pace University Upward Bound Program
New York
06.2023 - Current
  • Instructed and facilitated three enrichment classes for high school students, fostering academic growth and engagement.
  • Provided tutoring and mentorship to students during and after program hours.
  • Assisted with program operations by managing homeroom sessions, enforcing policies, and supporting classroom activities.
  • Maintained accurate student records through Student Access and Microsoft Excel, including data collection, case filing, and report preparation.
  • Supported the office and program functions by providing administrative assistance and chaperoning field trips.

Guest Services Supervisor/ Shift Lead / Restaurant Hostess

IPIC Theaters & The Tuck Room
New York
08.2021 - 07.2023
  • Supervised the guest services team, ensuring smooth check-ins and excellent customer experiences.
  • Screened resumes, trained new employees, and managed team schedules.
  • Responded to guest concerns and resolved complaints efficiently.
  • Managed call center operations, addressing guest inquiries and complaints.
  • Assisted with restaurant hosting, table assignments, and event coordination.
  • Coordinated events and private screenings for guests.
  • Handled escalated customer complaints and disputes professionally and within company guidelines.

Lead Hostess

Hook & Reel
Brooklyn
03.2021 - 02.2022
  • Managed front desk operations, greeting and seating guests efficiently.
  • Processed orders for walk-in, phone, and third-party delivery platforms.
  • Maintained cleanliness and organization of the front area.
  • Greeted guests warmly and managed seating arrangements efficiently.

Assistant Manager / Sales Associate

Majestic Party Creations
Brooklyn
06.2018 - 11.2019
  • Managed rental orders, store operations, and sales transactions.
  • Assisted with event decoration and catering services.
  • Supervised store operations and customer interactions.

Education

Associate of Science - Multimedia

Borough of Manhattan Community College
New York, NY
09-2026

High School Diploma -

Clara Barton High School
Brooklyn, NY
06.2021

Skills

  • Reservation management
  • Customer service
  • Administrative assistance
  • Team leadership
  • Event coordination
  • Organized
  • Content creation
  • Time management
  • Adaptability and flexibility

Timeline

Social Media Manager

Pace University Trio Upward Bound
10.2024 - Current

Administrative Assistant / Instructor/ Tutor

Pace University Upward Bound Program
06.2023 - Current

Guest Services Supervisor/ Shift Lead / Restaurant Hostess

IPIC Theaters & The Tuck Room
08.2021 - 07.2023

Lead Hostess

Hook & Reel
03.2021 - 02.2022

Assistant Manager / Sales Associate

Majestic Party Creations
06.2018 - 11.2019

Associate of Science - Multimedia

Borough of Manhattan Community College

High School Diploma -

Clara Barton High School

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