Brittany Limon
Bradenton,FL
Summary
Dynamic professional experienced in guest relations and bilingual support with a proven track record of enhancing overall customer experiences, satisfaction through exceptional communication and conflict resolution across diverse client backgrounds. Known for strong attention to detail and committed to optimizing processes to strengthen service quality. Looking to transition into a new field where these skills can drive success.
Overview
4
4
years of professional experience
Work History
Bilingual Social Media Guest Care Specialist
Spirit Airlines Inc.
Bradenton, FL
06.2022 - 05.2026
- Provided bilingual support to customers, enhancing communication and satisfaction across diverse client backgrounds.
- Resolved customer inquiries promptly, demonstrating strong problem-solving skills and attention to detail.
- Utilized CRM software to manage customer interactions and maintain organized documentation.
- Collaborated with cross-functional teams to streamline processes, improving response times for customer issues.
- Monitored service quality metrics, identifying areas for improvement and implementing corrective actions as needed.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries in both English and Spanish.
- Managed high volumes while maintaining professionalism under pressure, earning recognition for exceptional performance and dedication.
- Participated in regular performance evaluations, consistently receiving praise for excellent skills and strong work ethic.
- Provided expert guidance to customers in both languages, leading to higher levels of satisfaction.
- Assisted team members with language barriers, improving overall team productivity and collaboration.
- Resolved escalated issues through effective problem-solving skills, resulting in satisfied customers and reduced complaints.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish-speaking customers.
- Exceeded customer service objectives by providing superior customer service to English and Spanish-speaking customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed highly empathetic client relationships and earned reputation for exceeding standards for service level goals, handle time and productivity.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Assisted new personnel or staff on company operations, policies/services and sought ways to improve them.
- Cross-trained and provided backup support for organizational leadership. Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Managed social media accounts, ensuring timely responses to comments, messages, and reviews for enhanced customer service.
- Upheld a consistent brand voice across all channels, tailoring messaging to align with specific platform demographics while maintaining overall company identity.
- Reduced response times to inquiries on social media platforms, enhancing overall customer service experience.
- Improved customer satisfaction by offering timely support and information through social media channels.
Education
High School Diploma -
Lopez High School
Brownsville, TX06-2007
Skills
- Strong multitasking
- Patience and composure
- Exceptional communication
- Reservation management
- Guest relations expertise
- Detail-oriented
- Social media management
- Conflict resolution
- Adaptability and flexibility
- Attention to detail
Social Media Specialist of the Year
Winner of the 2025 Social Media Specialist of the Year Award
Accomplishments
2024 Year End Performance Review - Exceeds Expectations
2025 Year End Performance Review - Outstanding
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bilingual Social Media Guest Care Specialist
Spirit Airlines Inc.
06.2022 - 05.2026
High School Diploma -
Lopez High School