Summary
Overview
Work History
Education
Skills
Timeline
Generic

Justin Bloom

Clinton,CT

Summary

Accomplished Guest Care Specialist at Monro Auto Service, adept in streamlining processes for enhanced service efficiency and guest satisfaction. Demonstrates exceptional communication and computer skills, ensuring meticulous attention to detail and a flexible approach to problem-solving. Proven track record in improving operational workflows and maintaining professionalism in customer interactions.

Overview

14
14
years of professional experience

Work History

Guest Care Specialist

Monro Auto Service
09.2018 - Current
  • Streamlined check-in process for faster service and improved overall guest experience.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Greeted guests upon arrival by providing warm welcome.

Automotive Lube Technician

Midas Muffler
05.2014 - 06.2016
  • Performed thorough vehicle inspections to identify potential problems before they escalated into costly repairs.
  • Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
  • Kept shop areas neat, clean, and free of safety hazards.
  • Checked fluids, tires, brakes, and other systems as part of 32-point inspection.
  • Adhered to company policies and procedures, maintaining excellent quality control standards for all completed tasks.

Assistant Manager

Dollar Tree
04.2012 - 04.2014
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.

Driver

Auto Parts International
03.2010 - 08.2011
  • Delivered goods and products to customer on time and in excellent condition.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.

Education

Diploma - Automotive Mechanics

Porter & Chester Institute
Branford, CT
03.2009

High School Diploma -

Morgan High School
Clinton, CT
03.2007

Skills

  • Strong multitasking
  • Exceptional communication
  • Patience and composure
  • Upselling strategies
  • Customer Service
  • Computer Skills
  • Flexible Schedule

Timeline

Guest Care Specialist

Monro Auto Service
09.2018 - Current

Automotive Lube Technician

Midas Muffler
05.2014 - 06.2016

Assistant Manager

Dollar Tree
04.2012 - 04.2014

Driver

Auto Parts International
03.2010 - 08.2011

Diploma - Automotive Mechanics

Porter & Chester Institute

High School Diploma -

Morgan High School
Justin Bloom