Olivia Richards
Miami,FL
Summary
Professional in guest care with strong background in hospitality and customer service. Proven ability to enhance guest satisfaction, resolve issues efficiently, and collaborate with teams to achieve results. Skilled in communication, problem-solving, and adapting to changing needs while maintaining high standards. Known for reliability and focus on delivering exceptional experiences for guests.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Guest Care Specialist
Carnival Cruise Line
Miami, FL
09.2025 - Current
- Provided outstanding customer service by addressing post-cruise inquiries and resolving concerns promptly.
- Utilized reservation systems to manage bookings and update guest information accurately.
- Communicated via email and over the phone effectively with guests to ensure a welcoming and enjoyable experience.
- Took Travel Hotline calls to assist guests who experienced day-of-sailing emergencies.
- Coordinated with the shipboard teams to help assist guests further.
Sales Associate
Party City
Miami, FL
09.2024 - 11.2024
- Maintained product displays to ensure a visually appealing shopping experience for customers.
- Engaged with customers to understand their needs and provide tailored product recommendations.
- Collaborated with team members to restock shelves and organize merchandise effectively.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
INTERN
GLOBAL EMPOWERMENT MISSION (GEM)
Miami, FL
10.2023 - 11.2023
- Supervised front desk operations at Global Empowerment Mission HQ by greeting and guiding 20+ visitors daily, supervising volunteer check-ins, and organizing physical and digital files for staff and programs.
- Greeted and welcomed incoming volunteers, guests, and staff at Global Empowerment Mission headquarters in Doral, ensuring a professional first impression and directing to the appropriate areas.
- Managed volunteer check-in and check-out process by arranging waivers, maintaining sign-in sheets, and updating a Google Doc database to accurately track volunteer participation in the system.
TUTORING CHILDREN
KUMON
Miami, FL
06.2022 - 02.2023
- Tutored children ages 3–12 in math, reading, and other core subjects, contributing homework help and support for learning difficulties.
- Administered and graded weekly assignments and assessments to trace student progress.
- Communicated with parents after each tutoring session to review student progress, set personalized academic goals, and address concerns, facilitating improved educating outcomes for children ages 3–12.
CUSTOMER SERVICES REPRESENTATIVE
PIZZA HUT
Miami, FL
05.2020 - 08.2020
- Handled 50+ customer orders daily over the phone, verifying details and coordinating with kitchen staff to assure accurate and timely order fulfillment.
- Monitored 30+ outgoing orders daily at Pizza Hut, establishing accuracy of items and collaborating with delivery staff to ensure all orders were completed and delivered on time.
- Addressed and resolved 10–15 customer concerns daily at Pizza Hut, investigating order issues and providing solutions to sustain satisfaction and encourage repeat business.
Education
Bachelor of Business Administration (BBA) - Business Administration, Marketing
Florida International University (FIU)
Miami, FL05.2027
Associate of Arts - Business Administration
Miami Dade College
Miami, FL04.2025
Skills
- Active Directory
- Experience with Microsoft Access - Word, Excel and PowerPoint
- Exceptional Customer Service
- Detail-oriented
- Strong multitasking
- Complaint handling
- Patience and composure
- Computer skills
- Verbal and written communication
- Documentation and reporting
- Reservation management system
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Organizational skills
Certification
Hootsuite Certification
Social Media Certification
Hubspot Inbound Sales Certification
Timeline
Guest Care Specialist
Carnival Cruise Line
09.2025 - Current
Sales Associate
Party City
09.2024 - 11.2024
INTERN
GLOBAL EMPOWERMENT MISSION (GEM)
10.2023 - 11.2023
TUTORING CHILDREN
KUMON
06.2022 - 02.2023
CUSTOMER SERVICES REPRESENTATIVE
PIZZA HUT
05.2020 - 08.2020
Bachelor of Business Administration (BBA) - Business Administration, Marketing
Florida International University (FIU)
Associate of Arts - Business Administration
Miami Dade College
ACTIVITIES
- Continuation with education in the field of Business and Marketing Management
- Hootsuite Certification and Social Media Certification (2023)