Summary
Overview
Work History
Education
Skills
Timeline
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Rosanjelica Torres-Luna

Euless,TX

Summary

Focused Customer Service Representative in any work environment. Skilled in money handling, customer satisfaction as well as upselling products to improve chances of customers experience. Also skilled in the area of food safety including, distribution and packing of food product as well as safe food handling procedures. Experienced in machine operation including maintenance , taking machines apart and putting them back together. Consistently recognized for "service with a smile" as well as ensuring any and every consumer that comes across the company product has an experience equal or better than the companies standards.

Overview

6
6
years of professional experience

Work History

Bank Teller

ACE Cash Express Inc.
11.2023 - Current
  • Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
  • Streamlined teller operations for better workflow by implementing time-management strategies.
  • Enhanced branch sales through cross-selling bank products and services to customers.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
  • Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.

Machine Operator (Production)

Mars, Incorporated
07.2022 - 05.2023
  • Clean, oil, and make minor adjustments or repairs to machinery and equipment, such as opening valves or setting guides
  • Start machine by engaging controls
  • Observe machine operations to ensure quality and conformity of filled or packaged products to standards
  • Stop or reset machines when malfunctions occur, clear machine jams, and report malfunctions to a supervisor
  • Working at MARS WRIGLEY I was in charge of running 8 different printers with the help of another printer operator
  • The position consisted of ensuring that the famous 'S' printed properly on the Skittle
  • Changing ink, ensuring product quality is good enough to package
  • Ensure all machines are running properly and adjust if necessary.

Server

Saltgrass Steakhouse
01.2022 - 07.2022
  • Responsible for providing excellent customer experiences, must take accurate orders, successfully relay patrons' needs to kitchen staff, and bring proper food and drink orders in timely manners
  • This role also consists of money handling, cleaning, and side work.

Cook/Cashier

Fuddruckers
05.2021 - 07.2022
  • As line cook the responsibilities include, preparation, presentation, and execution of all items on the menu
  • Other responsibilities include cleaning, side work, and prep work
  • The cashier position includes the finalization the customer's dining experience.

Order Picker

HelloBello
01.2021 - 05.2021
  • At HelloBello, the job consisted of receiving order papers and pick orders from pods, scanned and packaged each order
  • The position also was in charge of shipping orders after accurately packing them.

Server

IHOP Restaurants
02.2018 - 08.2019
  • Served amazing pancakes and beverages while maintaining high quality table service to customers
  • Ensured proper presentation and preparation of food and beverages in an appealing way
  • I also ran the expo window quickly and efficiently, and completed all side work duties.

Education

High School -

Connally High School
Waco, TX
05.2019

Skills

  • Professionalism and Courtesy
  • Money Handling
  • Deposit and withdrawal management
  • Preventive Maintenance
  • Workplace Safety
  • Food Delivery
  • Equipment Inspection
  • Machinery Cleaning
  • Guest Engagement
  • Order delivery practices
  • Safe Food Handling

Timeline

Bank Teller

ACE Cash Express Inc.
11.2023 - Current

Machine Operator (Production)

Mars, Incorporated
07.2022 - 05.2023

Server

Saltgrass Steakhouse
01.2022 - 07.2022

Cook/Cashier

Fuddruckers
05.2021 - 07.2022

Order Picker

HelloBello
01.2021 - 05.2021

Server

IHOP Restaurants
02.2018 - 08.2019

High School -

Connally High School

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Rosanjelica Torres-Luna