Rosanna Bougie
Southington
Summary
Senior IT Application Engineer and Business System Analyst with 25+ years of experience supporting enterprise ERP, Billing, QA and business application environments.
Expertise in Microsoft Dynamics NAV, NetSuite, Salesforce, Zuora, Coupa and enterprise integrations. Proven success leading systems implementations, process improvements, testing and cross-functional project delivery.
Overview
31
31
years of professional experience
Work History
Sr. IT application Engineer
United Site Services, Inc.
Meridian
01.2018 - Current
- Led numerous enterprise ERP and billing initiatives including Salesforce CPQ, Zuora, Sidetrade Augmented Invoices (Portal), ZAB Billing, NetSuite Cash Application Manager (CAM)
- Partnered in the decommissioning of Zuora & implementation of Sidetrade Collections.
- Provided comprehensive Project Management for Coupa.
- Provided enterprise application support across NAV, NetSuite and Sidetrade platforms supporting business continuity and issue resolution.
Navision Business System Analyst and QA
United Site Services, Inc.
Westborough
01.2009 - 01.2018
- Implemented numerous system project initiatives, including company-wide system integration, NAV Lockbox automation, acquisitions and data conversions, order entry improvements, credit card integration, CRM projects, and more.
- Conducted quality assurance testing, prepared documentation, and managed rollout activities.
- Provided ongoing support for the Navision system, assisting the help desk team as needed.
Navision System Support and BA
United Site Services, Inc.
Westborough
01.2006 - 01.2009
- Navision Business Solutions Accounting System Support
- Design, QA & Testing system improvements
- Testing and Quality Assurance of system improvements
- Document, train and release new functionality
Account Manager / NAV System Implementation & Supp
Rental Management Inc
Avon
01.1995 - 12.2005
- Assist Customers with system requirements while providing ongoing support
- Consulting services with clients to convert and initialize new Navision Accounting Software
- Analyze client needs to work through implementation and rollout
- Training new Navision support personnel
- Documentation on new release features with online help
Education
College of Sherbrooke
Sherbrooke06-1993
Skills
ERP Systems: Microsoft Dynamics NAV, NetSuite
Sales & Billing Platforms: Salesforce CPQ, Zuora, NetSuite ZAB
Procurement: Concur and Coupa
QA & Testing, Business Analysis, System Integrations, SQL/ Reporting, Jira, Mondaycom, Microsoft Office Suite, Project coordination, End-user Training & Support
Timeline
Sr. IT application Engineer
United Site Services, Inc.
01.2018 - Current
Navision Business System Analyst and QA
United Site Services, Inc.
01.2009 - 01.2018
Navision System Support and BA
United Site Services, Inc.
01.2006 - 01.2009
Account Manager / NAV System Implementation & Supp
Rental Management Inc
01.1995 - 12.2005
College of Sherbrooke