Rosanna Byrd
Hampton,VA
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Orderly and committed to offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Army Air Force Exchange Service, AAFES
Newport News, VA
11.2017 - Current
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered customer inquiries via phone, email, and chat.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Processed transactions using a point-of-sale system.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Greeted customers and provided exceptional customer service.
Sales Associate
ABC Fine Wine & Spirits
Williamsburg, VA
08.2015 - 11.2017
- Processed transactions using a point-of-sale system.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained cleanliness of store environment including floors, windows, displays.
- Developed trusting relationships with customers by making personal connections.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Personal Care Assistant
THE NURSES STATION LLC
PORTSMOUTH, VA
06.2016 - 07.2017
- Accompanied clients to medical appointments and provided transportation services when necessary.
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
- Prepared meals according to dietary requirements and assisted in feeding when needed.
- Laundered clothing and bedding to prevent infection.
- Improved patient outlook and daily living through compassionate care.
Education
Associate of Science - Medical Assisting
Thomas Nelson Community College
Hampton, VASkills
- Report Generation
- Call Management
- Paperwork Processing
- Complaint resolution
- Product Knowledge
- Scheduling
- Multi-Task Management
- Microsoft Office expertise
- Professional telephone demeanor
- Customer Service
- Calm and level-headed under duress
- Direct Patient Care
- General housekeeping ability
- Patient bathing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Customer Service Representative
Army Air Force Exchange Service, AAFES
11.2017 - Current
Personal Care Assistant
THE NURSES STATION LLC
06.2016 - 07.2017
Sales Associate
ABC Fine Wine & Spirits
08.2015 - 11.2017
Associate of Science - Medical Assisting
Thomas Nelson Community College
Similar Profiles
Mario MartinezMario Martinez
Admin MVO at Army Air Force Exchange Service, AAFESAdmin MVO at Army Air Force Exchange Service, AAFES
Michelle JonesMichelle Jones
Chief Employee Relations Europe Region (Retired) at Army & Air Force Exchange Service, AAFESChief Employee Relations Europe Region (Retired) at Army & Air Force Exchange Service, AAFES
Rita KhannaRita Khanna
Supervisor at Army & Air Force Exchange Service (AAFES)Supervisor at Army & Air Force Exchange Service (AAFES)
Patrick MesaPatrick Mesa
Store Manager (Branch W/ Gas) at Army & Air Force Exchange Service, AAFESStore Manager (Branch W/ Gas) at Army & Air Force Exchange Service, AAFES
Alaura SteelyAlaura Steely
Sales Associate at Food LionSales Associate at Food Lion