Ashley Peguero-Pena
Boston,MA
Summary
Dedicated banker proficient in setting up new customer accounts, adhering to security protocols, and assisting with audits. Well-organized with strong relationship-building, time management, and documentation skills. Ready to leverage several years' experience in related roles to excel in a dynamic position with your company.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Relationship Banker
Santander Bank Us
Dorchester, Massachusetts
05.2024 - Current
- Provided personalized banking solutions to meet customer needs.
- Educated customers on product offerings and services available.
- Built long-term relationships with customers by providing personalized service and support.
Branch Operations Manager
Santander Bank Us
Dorchester, Massachusetts
05.2022 - 07.2024
- Oversaw daily branch operations and ensured compliance with policies.
- Trained new employees on operational procedures and customer service standards.
- Conducted regular audits to maintain accuracy in financial transactions.
- Coached staff on policies, procedures and performance strategies.
Teller
Santander Bank Us
Dorchester, Massachusetts
06.2021 - 05.2022
- Processed customer transactions accurately and efficiently at Santander Bank.
- Assisted customers with inquiries and resolved account-related issues promptly.
- Maintained cash drawers by ensuring proper cash levels and reconciliations daily.
- Handled complex transactions while adhering to bank policies and compliance standards.
Supervisor
Stop & Shop
Revere, Massachusetts
07.2014 - 09.2019
- Supervised daily operations and ensured efficient store flow.
- Trained and mentored team members on best practices and customer service.
- Managed inventory levels and coordinated stock replenishment processes.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Directed and supervised team of 15 employees in daily operations.
Education
Associate of Science - Criminal Science
Salem State University
Salem, MA 09.2018 - 05.2022
Skills
- Customer relationship management
- Team leadership
- Training and development
- Effective communication
- Customer service
- Teller support
- Relationship building and management
Languages
Spanish
Native/ Bilingual
Timeline
Relationship Banker
Santander Bank Us
05.2024 - Current
Branch Operations Manager
Santander Bank Us
05.2022 - 07.2024
Teller
Santander Bank Us
06.2021 - 05.2022
Associate of Science - Criminal Science
Salem State University
09.2018 - 05.2022
Supervisor
Stop & Shop
07.2014 - 09.2019