Rosanna Diaz
North Richland Hills,TX
Summary
Expert in foreclosure prevention and customer service, managed over 500+ loans, reducing delinquencies. Demonstrated leadership and proficiency in Microsoft Office applications, consistently driving positive outcomes and reliability in fast-paced settings.
Overview
7
7
years of professional experience
Work History
Single Point of Contact (SPOC)
Regions Mortgage
04.2023 - Current
- Foreclosure prevention.
- Designated loan specialist handling 500+ loans in a pipeline.
- Gained knowledge of investors like FHA, VA, RHS, FNMA, and FHLMC.
- Offering workout solutions to cure delinquency on mortgage loans based on investor guidelines
- Follow up with borrowers on the documentation needed to finalize workouts (loan modification, partial claims, payment deferral, repayment plans, short sale, and deed-in-lieu).
- "Consistently upholding high standards in work quality, attendance, and timeliness.
Bilingual Customer Service
Mr. Copper/Lakeview
01.2022 - 03.2023
- Escrow-certified representative.
- Managed standard customer service calls regarding taxes and insurance.
- Handled payments.
- Answering inbound and outbound calls in a timely, accurate, professional, and courteous manner.
- Assisting in the resolution of borrowers' needs.
- Maintaining performance standards in quality, attendance, and promptness.
Optician
Pearle Vision
Lewisville, TX
01.2020 - 01.2022
- Medical Insurance Management
- Sales
- Advising patients on lens type, frames, and styling
- Analyze market trends
General Manager
Natura Fields S.R.L
Queens, NY
06.2018 - 12.2019
- Logistics
- Sales of produce
- Inventory management & quality control
- Monitor and control costs to maintain a positive bottom line
Education
BS University Studies - Business and Health
University of Texas at Arlington
Arlington, TXBS Biology -
Lehman College
Bronx, NY12.2018
Health Sciences Faculty, Medicine Career -
Technologic University of Santiago
DRHigh School Diploma -
Santa Rosa de Lima School
Puerto Plata, Dominican Republic12.2011
Skills
- Professional work ethic
- Exceptional skills in communication and organization
- Leadership and team-oriented
- Time management
- Responsible and dependable
- Steady/Focus minded
- Proficient in Windows XP, Windows 10, and Microsoft Office applications
Languages
- Spanish, native
- English, fluent
References
References available upon request.
Timeline
Single Point of Contact (SPOC)
Regions Mortgage
04.2023 - Current
Bilingual Customer Service
Mr. Copper/Lakeview
01.2022 - 03.2023
Optician
Pearle Vision
01.2020 - 01.2022
General Manager
Natura Fields S.R.L
06.2018 - 12.2019
BS University Studies - Business and Health
University of Texas at Arlington
BS Biology -
Lehman College
Health Sciences Faculty, Medicine Career -
Technologic University of Santiago
High School Diploma -
Santa Rosa de Lima School
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