Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rosanna Espinosa

Avenel,NJ

Summary

Dedicated service professional with a strong background in coordinating and managing service operations. Skilled in driving efficiency and enhancing customer experiences, while fostering a collaborative team environment. Known for reliability and adaptability, equipped with key skills in communication and organization to ensure seamless service delivery.

Overview

23
23
years of professional experience

Work History

WORKPLACE SERVICE COORDINATOR III

UKG, INC. (FORMERLY IMMEDIS, INC.)
07.2023 - 07.2024
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Coordinated with vendors and suppliers to maintain optimal inventory levels of tools, equipment, and parts required for services rendered.

OFFICE MANAGER / HR ADMINISTRATOR

IMMEDIS, INC.
03.2020 - 07.2024
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
  • Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
  • Managed payroll and timekeeping to track hours and accurately pay employees.
  • Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
  • Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
  • Administered employee benefits programs and assisted with open enrollment.


BENEFITS ADMINISTRATIVE SENIOR SPECIALIST

CONDUENT HR SERVICES
01.2015 - 03.2020
  • Delivered high-quality results consistently by adhering to strict quality control measures and industry best practices.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

SERVICE SUPERVISOR

OSRAM SYLVANIA LIGHTING SERVICES
09.2010 - 01.2014
  • Ensured compliance with company policies, industry regulations, and environmental standards through diligent oversight of field activities.
  • Improved customer satisfaction levels with prompt response to service requests and effective problem resolution.
  • Facilitated communication between office personnel, subcontractors, and customers.
  • Led a diverse team of technicians successfully through complex projects requiring adaptability under changing circumstances.

SERVICE SUPERVISOR

KAPITAL FREIGHT SOLUTION INC.
01.2006 - 01.2010
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.

CUSTOMER SERVICE MANAGER

VIP OPTICAL LAB / PARTNERS IN VISION
01.2005 - 01.2006

PROVIDER RELATIONS SENIOR ASSOCIATE - 16 States

CIGNA HEALTHCARE
01.2002 - 01.2005

HEALTH SERVICE SPECIALIST (3 States)

CIGNA HEALTHCARE
01.2002 - 01.2005

Education

Bachelor of Science - Business Administration

University of Phoenix
Tempe, AZ
01-2020

Skills

  • Telephone communication

  • Accurate recordkeeping

  • Client advocacy

  • Notetaking and documentation

  • Resource utilization

  • Proficiency in office programs

  • Time management

  • Organizational skills

  • Multitasking Abilities

  • Task prioritization

  • Excellent communication

  • Analytical thinking

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

WORKPLACE SERVICE COORDINATOR III

UKG, INC. (FORMERLY IMMEDIS, INC.)
07.2023 - 07.2024

OFFICE MANAGER / HR ADMINISTRATOR

IMMEDIS, INC.
03.2020 - 07.2024

BENEFITS ADMINISTRATIVE SENIOR SPECIALIST

CONDUENT HR SERVICES
01.2015 - 03.2020

SERVICE SUPERVISOR

OSRAM SYLVANIA LIGHTING SERVICES
09.2010 - 01.2014

SERVICE SUPERVISOR

KAPITAL FREIGHT SOLUTION INC.
01.2006 - 01.2010

CUSTOMER SERVICE MANAGER

VIP OPTICAL LAB / PARTNERS IN VISION
01.2005 - 01.2006

PROVIDER RELATIONS SENIOR ASSOCIATE - 16 States

CIGNA HEALTHCARE
01.2002 - 01.2005

HEALTH SERVICE SPECIALIST (3 States)

CIGNA HEALTHCARE
01.2002 - 01.2005

Bachelor of Science - Business Administration

University of Phoenix

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Rosanna Espinosa