Summary
Overview
Work History
Education
Skills
Timeline
Generic
Rosanna Frias

Rosanna Frias

Wethersfield

Summary

Dedicated Patient Service Representative with a proven track record of enhancing patient care through meticulous coordination and support. Exceptional communication skills and adeptness at managing high-volume workflows in dynamic healthcare settings have consistently driven improvements in patient satisfaction. Previous roles demonstrate a commitment to boosting team efficiency while fostering strong relationships between patients and medical staff, ensuring a seamless healthcare experience for all. Passionate about delivering compassionate service and contributing to a collaborative healthcare environment.

Overview

8
8
years of professional experience

Work History

Certified Nursing Assistant

Infinity HomeCare
01.2018 - 06.2019
  • Maintained accurate documentation of patient information and vital signs, supporting seamless communication among healthcare providers.
  • Contributed to the reduction of hospital readmissions by closely following care plans and promptly addressing any changes in patients'' conditions.
  • Assessed vital signs, pain levels, and physical needs daily, adjusting care accordingly to optimize patient wellness.
  • Maintained the cleanliness of assigned patient rooms, upholding high standards of hygiene and contributing to a comfortable healing environment.
  • Prevented infections through diligent adherence to infection control protocols, including proper hand hygiene and equipment sterilization techniques.

Paraprofessional

Kelly Services
09.2019 - 08.2020
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
  • Enhanced student support by delivering one-on-one and small group assistance in various subjects.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.

Patient Service Representative

Community Health Center Inc
04.2021 - Current
  • Provided customer service by answering patient questions and addressing concerns.
  • Ensured all necessary paperwork was completed prior to patient visits.
  • Prepared letters and documents for mailing as requested by supervisor or physician staff.
  • Inputted patient demographic data into electronic health record system.
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Assisted with scheduling follow-up appointments according to provider availability.
  • Performed administrative duties such as filing, faxing, photocopying.

Education

Bachelor of Arts - Health Management

The Charter Oak
12-2025

Certificate - Certified Phlebotomist

Academy of Medical Training
Waterbury
02-2020

Associate of Arts - Medical Assistant

ASA College
Brooklyn, NY
06-2017

Skills

  • Electronic health records
  • Patient scheduling
  • Medical terminology
  • Customer service
  • Team collaboration
  • Process improvement
  • Problem solving
  • HIPAA compliance
  • Office administration
  • FLUENT IN Spanish and English
  • Insurance verification
  • Appointment scheduling
  • Payment collection
  • Data entry proficiency

Timeline

Patient Service Representative

Community Health Center Inc
04.2021 - Current

Paraprofessional

Kelly Services
09.2019 - 08.2020

Certified Nursing Assistant

Infinity HomeCare
01.2018 - 06.2019

Associate of Arts - Medical Assistant

ASA College

Bachelor of Arts - Health Management

The Charter Oak

Certificate - Certified Phlebotomist

Academy of Medical Training

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