Microsoft Office 365
Rosanna Gonzales
Small Business Owner
Calimesa,California
Summary
Small Business Owner-
Encouraging business manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Dedicated Fashion Retail professional and Custom T- shirt designer with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Driven Small Business Owner with excellent business acumen, creativity and leadership skills. Offers advanced experience in developing marketing strategies, identifying business opportunities and generating sales in Customer service & Retail Sales industry.
Overview
11
11
years of professional experience
Work History
Expeditor/Office Administrator
COMPEX Legal Services
08.2018 - 11.2018
- Working with paralegals from various corporations, processing individual cases through the legal system by establishing communication through phone calls and emails with clientele, collecting personal medical records, issuing check payments, establishing correct updated addresses of clientele any operations and legal services necessary to expedite and complete file for legal cases.
- Handled urgent requests from clientele, working diligently to resolve issues quickly without compromising quality standards.
- Maintained open lines of communication between internal departments to facilitate smooth operation throughout each stage of the case lifecycle.
- Boosted customer satisfaction by resolving issues promptly and providing regular updates on case status.
- Answered multi-line phone system, routing calls, delivering messages to staff and providing updates to clients.
Administrative Assistant
H&R Block
12.2016 - 05.2017
- Basic office work, filing paperwork, answering phones, scheduling appointments for clientele, cashier, counting money, collecting payments, processing credit cards, sending out memos and emails to office personnel.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative Bridal & Home Dept
Macys Department Store
San Bernardino, CA
03.2013 - 12.2016
- Served as a liaison between registrants and store associates, ensuring seamless communication and coordination for gift purchases, exchanges, or returns.
- Enhanced customer satisfaction by providing personalized consultations and tailored recommendations for wedding registry items.
- Maximized gift redemption rates by sending regular reminders to guests via email or phone calls regarding outstanding purchases on registries.
- Organized exclusive events for bridal registrants, creating an enjoyable atmosphere while showcasing the latest trends in home goods and decor.
- Conducted post-wedding follow-ups with couples to gather feedback on their experience using our services as well as any additional needs they may have.
- Demonstrated strong product knowledge when guiding clients through their selections, resulting in confident decision-making from registrants.
- Managed client files, ensuring accurate record-keeping and seamless communication between store associates, gift-givers, and recipients.
- Collaborated with various departments to ensure timely delivery and proper inventory management of registry items.
- Assisted couples in selecting appropriate products based on their preferences, budget, and lifestyle to create a well-rounded bridal registry.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Advocated for staff members, helping to identify and resolve conflicts.
Editorial Board- Journalism, Editor, Content Creator
RNHA National
01.2016 - 04.2024
- Research, type report, write, edit, spell check, create video and photographic content for articles to be published
- Phone call, video chat, email other staff and specific individuals for meetings and interviews
- Attend special events, interview people, photograph and video events and people
- Create and edit special content for social media about different causes and events related to the organization.
Education
General Biblical Studies -
Rock Bible College
Diploma -
Washington High School
06.1997
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Verbal Communication
- Schedule Management
- Document Preparation
- Scheduling appointments
- Scheduling and calendar management
- Customer Engagement
- Expense Reporting
- Microsoft Office Suite
- Microsoft Word
- Administrative Support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Expeditor/Office Administrator
COMPEX Legal Services
08.2018 - 11.2018
Administrative Assistant
H&R Block
12.2016 - 05.2017
Editorial Board- Journalism, Editor, Content Creator
RNHA National
01.2016 - 04.2024
Customer Service Representative Bridal & Home Dept
Macys Department Store
03.2013 - 12.2016
General Biblical Studies -
Rock Bible College
Diploma -
Washington High School
References
Available upon request
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
RemoteOn-SiteHybridImportant To Me
Work-life balanceWork from home optionCareer advancementSoftware
Microsoft Excel
Microsoft Publisher
Microsoft Word
Microsoft Power point
Adobe Photoshop
Canva
Go Daddy Studio
Paychex
Similar Profiles
Laura RomoLaura Romo
Service Excellence Manger at Compex Legal Services, Inc.Service Excellence Manger at Compex Legal Services, Inc.
Amy MurphyAmy Murphy
Vendor Relationship Manager/Project Manager at Compex Legal ServicesVendor Relationship Manager/Project Manager at Compex Legal Services
Tiffany RodgersTiffany Rodgers
Customer Service Representative at Compex Legal ServicesCustomer Service Representative at Compex Legal Services