Rosanna Ventura
San Bernardino,CA
Summary
Dedicated, hardworking individual with extensive experience in outreach initiatives, demonstrating a strong commitment to community service. Proven ability to leverage in-depth knowledge of community resources to address complex challenges effectively. Energetic and compassionate with a winning attitude.
Overview
4
4
years of professional experience
Work History
Volunteer
The Way World Outreach
San Bernardino
02.2024 - Current
- Participated in team-building exercises to strengthen relationships among volunteers.
- Provided guidance and support to fellow volunteers during their shifts.
- Collaborated with other volunteers to create a positive work environment.
- Provided assistance to staff in the daily operations of the organization.
- Assisted with fundraising efforts, including event planning and donor outreach.
- Offered support and assistance to community members.
- Helped with prep, set up, and breakdown of community and public events.
- Greeted guests and offered assistance in finding specific departments or personnel.
Restaurant Manager
Bakers Burgers inc
Highland, CA
08.2021 - Current
- Supervised and trained staff in customer service, food handling and safety protocols.
- Developed strategies to enhance operational efficiency and elevate customer satisfaction.
- Resolved employee conflicts professionally to maintain a harmonious work environment.
- Provided exceptional customer service by proactively anticipating guest needs.
- Ensured compliance with health department regulations regarding food storage and preparation.
- Conducted weekly team meetings to address performance issues and deliver constructive feedback.
- Maintained detailed records of sales transactions and daily shift reports for accountability.
- Oversaw recruitment, hiring, onboarding, and training processes for new employees.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Medical Peer Support Specialist Certificate -
Nami San Jacinto
San Jacinto, CA04-2025
GED -
Chaffey Adult School
Ontario, CA08-2017
Medical Assistant Certificate - Medical Assisting
Concorde Career College
San Bernardino, CA06-2002
Skills
- Customer service and support
- Conflict resolution
- Team collaboration and leadership
- Time management
- Verbal and written communication
- Staff management and onboarding
- Schedule preparation
- Financial management
- Relationship building
- Decision-making strategies
- Safety compliance
- Documentation and reporting
- Coaching and mentoring
- Organizational skills
- Positive attitude
Timeline
Volunteer
The Way World Outreach
02.2024 - Current
Restaurant Manager
Bakers Burgers inc
08.2021 - Current
Medical Peer Support Specialist Certificate -
Nami San Jacinto
GED -
Chaffey Adult School
Medical Assistant Certificate - Medical Assisting
Concorde Career College
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