Rosanna Patricia Santana Dejesus
Bronx
Summary
Experienced Supervisor group of team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Bussers/Utility
Yankee Stadium
03.2023 - Current
- Complete daily maintenance tasks in record time to maximize productivity..
- Resolve customer complaints promptly and professionally to maintain positive reputation.
Tax Preparer
Disla Enterprise
01.2018 - Current
- Review clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Complete and file returns with tax departments at local, state, and federal levels.
Home Health Aide
Signature Care/ Boulevard Home Care
02.2016 - Current
- Monitor client health by performing routine pulse, temperature and blood pressure checks.
- Complete entries in log books, journals, and care plans to accurately document and report patient progress.
- Encourage patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Assist patient with daily living activities
Marketer
S&A Unified Home Care, INC
09.2023 - 03.2024
- Developed campaigns and specific marketing strategies for clients.
- Boosted sales through the creation and execution of targeted advertising campaigns.
- Enhanced customer engagement with creative social media content and promotions.
- Created and distributed surveys for data collection and analysis.
- Managed campaigns for various clients that consistently exceeded sales goals.
Culinary Worker
Hotel Lina
02.2011 - 04.2012
- Prepared recipes with sizing for meats, starches and sauces.
- Operated kitchen utensils and equipment to prepare soups, salads and desserts.
- Demonstrated excellent knife skills when preparing meats, fruits, vegetables to ensure precise cuts for optimal presentation and taste.
- Collaborated with the head chef to create innovative seasonal menus, resulting in increased repeat business and positive customer feedback.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Operated food slicers, grinders and chopper in accordance with safety guidelines.
Supervisor
Mr. Movies-Santo Domingo D.R
10.2008 - 10.2011
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Marketing Manager
Mr.Movies- Santo Domingo, D.R
04.2005 - 09.2008
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
Education
Bachelor of Science - Marketing
UTESA
Santo Domingo R.D10.2011
Skills
- Problem solving and conflicts
- Good communication
- Interpersonal relations
- Time management
- Conflict Resolution
- Customer Relationship Management
- Coordination
- Customer Retention Strategies
Certification
- Comercial and Bank Cashier
- Executive Cashier
- Customer Service
- Bakery
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Marketer
S&A Unified Home Care, INC
09.2023 - 03.2024
Bussers/Utility
Yankee Stadium
03.2023 - Current
Tax Preparer
Disla Enterprise
01.2018 - Current
Home Health Aide
Signature Care/ Boulevard Home Care
02.2016 - Current
Culinary Worker
Hotel Lina
02.2011 - 04.2012
Supervisor
Mr. Movies-Santo Domingo D.R
10.2008 - 10.2011
Marketing Manager
Mr.Movies- Santo Domingo, D.R
04.2005 - 09.2008
- Comercial and Bank Cashier
- Executive Cashier
- Customer Service
- Bakery
Bachelor of Science - Marketing
UTESA
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