Overview
Work History
Education
Skills
Timeline
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Heidi B. Zimmerman

Columbia,SC

Overview

4
4
years of professional experience

Work History

Host/Bussers

Carrabba’s Italian Grill
Columbia, SC
09.2023 - Current
  • Greeted guests and managed seating to ensure an efficient flow of patrons.
  • Maintained a clean and organized dining area by bussing tables, and resetting for new guests.
  • Assisted servers by delivering water, refilling drinks, and clearing dishes.
  • Helped manage waitlists and assist with reservations during busy periods.
  • Provided exceptional customer service by assisting guests with inquiries, and ensuring a positive dining experience.
  • Supported team members to ensure smooth operations during peak hours.

Restaurant Server

Cinders
Fairfield, MT
04.2021 - 08.2022
  • Provided excellent customer service in a fast-paced environment.
  • Greeted guests, took orders, and relayed them to the kitchen and bar staff.
  • Ensured timely delivery of food and beverages, accommodating special requests.
  • Resolved customer inquiries and complaints to ensure satisfaction.
  • Maintained knowledge of the menu and daily specials to inform guests.
  • Processed payments accurately, and upsold items to boost sales.

Education

Bachelor of Arts - History And Political Science

Coastal Carolina University
Conway, SC
05.2028

High School Diploma -

Irmo High School
Columbia, SC
05.2024

Skills

  • Customer service: consistently deliver positive dining experiences by attentively addressing guest needs and resolving concerns promptly
  • Team collaboration: Work seamlessly with front-of-house and back-of-house staff to ensure efficient service and a cohesive work environment
  • Time management: prioritize tasks effectively to handle high-volume periods without compromising service quality
  • Point of sale (POS) systems: proficient in operating POS systems for accurate order entry and payment processing
  • Multitasking: capable of managing multiple responsibilities simultaneously in fast-paced settings
  • Conflict resolution: skilled in de-escalating situations and finding amicable solutions to customer and team disputes
  • Adaptability: quickly adjust to changing environments and demands, maintaining performance under pressure
  • Food safety knowledge: understanding of proper food handling, sanitation standards, and compliance with health regulations

Timeline

Host/Bussers

Carrabba’s Italian Grill
09.2023 - Current

Restaurant Server

Cinders
04.2021 - 08.2022

Bachelor of Arts - History And Political Science

Coastal Carolina University

High School Diploma -

Irmo High School

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Heidi B. Zimmerman