Heidi B. Zimmerman
Columbia,SC
Overview
4
4
years of professional experience
Work History
Host/Bussers
Carrabba’s Italian Grill
Columbia, SC
09.2023 - Current
- Greeted guests and managed seating to ensure an efficient flow of patrons.
- Maintained a clean and organized dining area by bussing tables, and resetting for new guests.
- Assisted servers by delivering water, refilling drinks, and clearing dishes.
- Helped manage waitlists and assist with reservations during busy periods.
- Provided exceptional customer service by assisting guests with inquiries, and ensuring a positive dining experience.
- Supported team members to ensure smooth operations during peak hours.
Restaurant Server
Cinders
Fairfield, MT
04.2021 - 08.2022
- Provided excellent customer service in a fast-paced environment.
- Greeted guests, took orders, and relayed them to the kitchen and bar staff.
- Ensured timely delivery of food and beverages, accommodating special requests.
- Resolved customer inquiries and complaints to ensure satisfaction.
- Maintained knowledge of the menu and daily specials to inform guests.
- Processed payments accurately, and upsold items to boost sales.
Education
Bachelor of Arts - History And Political Science
Coastal Carolina University
Conway, SC05.2028
High School Diploma -
Irmo High School
Columbia, SC05.2024
Skills
- Customer service: consistently deliver positive dining experiences by attentively addressing guest needs and resolving concerns promptly
- Team collaboration: Work seamlessly with front-of-house and back-of-house staff to ensure efficient service and a cohesive work environment
- Time management: prioritize tasks effectively to handle high-volume periods without compromising service quality
- Point of sale (POS) systems: proficient in operating POS systems for accurate order entry and payment processing
- Multitasking: capable of managing multiple responsibilities simultaneously in fast-paced settings
- Conflict resolution: skilled in de-escalating situations and finding amicable solutions to customer and team disputes
- Adaptability: quickly adjust to changing environments and demands, maintaining performance under pressure
- Food safety knowledge: understanding of proper food handling, sanitation standards, and compliance with health regulations
Timeline
Host/Bussers
Carrabba’s Italian Grill
09.2023 - Current
Restaurant Server
Cinders
04.2021 - 08.2022
Bachelor of Arts - History And Political Science
Coastal Carolina University
High School Diploma -
Irmo High School