Rosanne M. Houser

Worked 3rd Shift:

Assisted residence with daily living, in the" Memory Care Unit "residence with dementia and Alzheimer's

Maintained accurate records and resident progress

Provided emotional support fostering the compassionate environment for residents.

• Provided advice to mentees on career paths, job opportunities and educational options.
• Established meaningful connections between mentors and mentees through networking activities.
• Mentored individuals on professional development topics such as communication skills, problem-solving and goal setting.
• Maintained up-to-date records of mentor and mentee interactions in order to track progress over time.
• Talked with individuals, sharing positive life experiences to encourage improved self-esteem and boost socialization.
• Acted as a role model, demonstrating professionalism, ethical behavior, and a positive attitude in all interactions.
• Collaborated with other mentors and professionals to share best practices and enhance the mentoring program's effectiveness.
• Established and maintained strong, trust-based relationships with all mentees, fostering a supportive and positive environment.
• Being a third shift mentor, I monitored and did 10 minute checks, to ensure their safety and that they were sleeping
• I made documentation of their sleeping habits throughout the night

• Assisted in planning and implementing recreational activities for participants.
• Accompanied individuals on outings to promote independence and integration into the community.
• Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
• Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
• Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
• Provided guidance and support to ensure safety of individuals served.
• Developed relationships with families of those receiving services to ensure continuity of care.
• Assisted individuals with daily living activities such as bathing, dressing, and grooming.
• Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
• Documented current patient information to update vital signs, behaviors, and eating habits.
• Reported changes in client condition to administrators, facilitating nursing intervention.
• Accompanied or transported clients to appointments, errands and social activities.
• Monitored client's well-being, safety, and comfort under physician direction.
• Tracked and reported clients' progress based on observations and conversations.
• Supervised medication administration, personal hygiene, and other activities of daily living.
• Maintained clean and well-organized environment for client happiness and safety.
• Leveraged database management system to track and report service hours, details of activities and progress on goals.
• Built strong and trusting rapport with clients and loved ones.

• Gathered customer feedback through surveys and used the data to improve customer service.
• Maintained a high level of professionalism when dealing with difficult customers.
• Answered customer inquiries via phone, email, and chat.
• Provided accurate information about products and services to customers.
• Maintained detailed records of customer interactions, transactions and comments for future reference.