Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
ROSANNY FERNANDEZ

ROSANNY FERNANDEZ

Las Vegas

Summary

Dynamic and results-driven professional with a strong background in human resources and luxury retail. Adept at optimizing team performance, fostering customer loyalty, and driving operational success. Bilingual in English and Spanish, with a proven track record of leading diverse teams, resolving conflicts, and enhancing organizational efficiency.

Overview

12
12
years of professional experience

Work History

Human Resources Specialist

The Adecco Group, USA
03.2022 - Current
  • Led HR initiatives focused on improving employee engagement and retention through targeted strategies and process improvements.
  • Collaborated with cross-functional teams to streamline HR processes, enhancing operational efficiency and team performance.

HR Contact Tracer

01.2021 - 03.2022
  • Conducted daily interviews with up to 20 contacts, assessing COVID-19 symptoms and providing timely guidance and support.
  • Kept up-to-date with CDC guidelines, ensuring effective communication and guidance for contacts.
  • Trained new team members on Salesforce to improve data management and team performance.

Jewelry Consultant

SAKS FIFTH AVE, Las Vegas, NV
07.2018 - 09.2020
  • Consistently exceeded sales targets through exceptional customer service in a luxury retail environment.
  • Designed and implemented merchandising strategies that increased customer engagement and satisfaction.

Professional Luxury Goods Specialist

WILSON & SON MT. KISCO LTD, Mount Kisco, NY
02.2015 - 08.2018
  • Surpassed sales goals through personalized service and building long-lasting customer relationships.
  • Conducted training sessions to enhance team members’ customer service and product knowledge skills.

Operations Professional

TIFFANY & CO, White Plains, NY
11.2013 - 02.2015
  • Ensured compliance with company standards while improving inventory management and operational processes.
  • Partnered with sales teams to address customer concerns, providing top-tier service and solutions.

Education

Bachelor of Arts - Communications & Media

SUNY at Old Westbury
Old Westbury, NY

Master Watchmaking Class - undefined

Audemars Piguet

Skills

  • Leadership & Staff Development
  • Customer Experience Optimization
  • Cross-functional Collaboration
  • Conflict Resolution & Mediation
  • Performance & Operational Management
  • Training & Mentorship
  • Policy Development & Enforcement
  • Relationship Building & Client Retention

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Human Resources Specialist

The Adecco Group, USA
03.2022 - Current

HR Contact Tracer

01.2021 - 03.2022

Jewelry Consultant

SAKS FIFTH AVE, Las Vegas, NV
07.2018 - 09.2020

Professional Luxury Goods Specialist

WILSON & SON MT. KISCO LTD, Mount Kisco, NY
02.2015 - 08.2018

Operations Professional

TIFFANY & CO, White Plains, NY
11.2013 - 02.2015

Master Watchmaking Class - undefined

Audemars Piguet

Bachelor of Arts - Communications & Media

SUNY at Old Westbury

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