ROSANNY FERNANDEZ
Las Vegas
Summary
Dynamic and results-driven professional with a strong background in human resources and luxury retail. Adept at optimizing team performance, fostering customer loyalty, and driving operational success. Bilingual in English and Spanish, with a proven track record of leading diverse teams, resolving conflicts, and enhancing organizational efficiency.
Overview
12
12
years of professional experience
Work History
Human Resources Specialist
The Adecco Group, USA
USA
03.2022 - Current
- Led HR initiatives focused on improving employee engagement and retention through targeted strategies and process improvements.
- Collaborated with cross-functional teams to streamline HR processes, enhancing operational efficiency and team performance.
HR Contact Tracer
01.2021 - 03.2022
- Conducted daily interviews with up to 20 contacts, assessing COVID-19 symptoms and providing timely guidance and support.
- Kept up-to-date with CDC guidelines, ensuring effective communication and guidance for contacts.
- Trained new team members on Salesforce to improve data management and team performance.
Jewelry Consultant
SAKS FIFTH AVE, Las Vegas, NV
Las Vegas, NV
07.2018 - 09.2020
- Consistently exceeded sales targets through exceptional customer service in a luxury retail environment.
- Designed and implemented merchandising strategies that increased customer engagement and satisfaction.
Professional Luxury Goods Specialist
WILSON & SON MT. KISCO LTD, Mount Kisco, NY
Mount Kisco, NY
02.2015 - 08.2018
- Surpassed sales goals through personalized service and building long-lasting customer relationships.
- Conducted training sessions to enhance team members’ customer service and product knowledge skills.
Operations Professional
TIFFANY & CO, White Plains, NY
White Plains, NY
11.2013 - 02.2015
- Ensured compliance with company standards while improving inventory management and operational processes.
- Partnered with sales teams to address customer concerns, providing top-tier service and solutions.
Education
Bachelor of Arts - Communications & Media
SUNY at Old Westbury
Old Westbury, NYMaster Watchmaking Class - undefined
Audemars Piguet
Skills
- Leadership & Staff Development
- Customer Experience Optimization
- Cross-functional Collaboration
- Conflict Resolution & Mediation
- Performance & Operational Management
- Training & Mentorship
- Policy Development & Enforcement
- Relationship Building & Client Retention
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Human Resources Specialist
The Adecco Group, USA
03.2022 - Current
HR Contact Tracer
01.2021 - 03.2022
Jewelry Consultant
SAKS FIFTH AVE, Las Vegas, NV
07.2018 - 09.2020
Professional Luxury Goods Specialist
WILSON & SON MT. KISCO LTD, Mount Kisco, NY
02.2015 - 08.2018
Operations Professional
TIFFANY & CO, White Plains, NY
11.2013 - 02.2015
Master Watchmaking Class - undefined
Audemars Piguet
Bachelor of Arts - Communications & Media
SUNY at Old Westbury