Leandra Ortega
El Paso
Summary
Detail-oriented operations leader with a strong background in human resources and administrative functions in healthcare. Committed to enhancing workflow efficiency, fostering team collaboration, and ensuring regulatory compliance. Aiming to leverage leadership skills and dedication to quality improvement in an Administrator-in-Training role within long-term care.
Overview
1
1
Language
1
1
Certification
17
17
years of professional experience
Work History
Human Resources / Payroll Specialist / Accounts Payable
Calibre Post Acute
Las Cruces
09.2024 - Current
- Manage Human Resources operations for a skilled nursing facility serving up to 90 long-term care and rehabilitation residents, ensuring compliance with company policies and healthcare regulations.
- Partner with the Administrator and department leaders to support daily facility operations, workforce planning, employee engagement, and organizational initiatives.
- Present HR reports during management meetings, including staffing levels, recruitment, employee turnover, onboarding, training compliance, and workforce trends.
- Coordinated recruitment, onboarding, orientation, employee relations, and performance documentation, ensuring personnel records met regulatory compliance.
- Investigate and resolve employee concerns, fostering a positive workplace culture and supporting staff retention initiatives.
- Process and audit semi-monthly payroll, ensuring accuracy, compliance, and timely submission for all facility employees.
- Managed accounts payable by reviewing, verifying, and submitting invoices for corporate approval, confirming receipt of goods and services prior to payment.
- Collaborate with interdisciplinary department leaders to support regulatory readiness, operational efficiency, and quality improvement initiatives.
Office Manager/HR
El Paso Family Orthodontics
El Paso
09.2022 - 09.2024
- Managed full-cycle recruiting, interviewing, hiring, onboarding, training, and employee development.
- Conducted performance evaluations and coached employees to resolve workplace concerns and foster a positive work environment.
- Administered payroll through ADP, verified employee time records, and managed benefits administration.
- Collaborated with insurance providers and negotiated supplemental employee benefit options, enhancing employee benefits while controlling employer costs.
- Supervised front office, clinical, and treatment coordination teams, providing cross-training to enhance operational flexibility.
- Oversaw Medicaid and private insurance billing, claims submission, appeals, and reimbursement processes.
- Directed daily operations of a busy orthodontic practice, ensuring efficient patient flow and exceptional customer service.
Progressive Leadership Roles
Smilelife Orthodontics
El Paso
07.2009 - 09.2022
- Managed daily administrative and operational functions for a multi-location orthodontic practice.
- Oversaw appointment scheduling, patient records, billing, insurance claims, collections, and financial reporting to ensure seamless practice operations.
- Supervised and developed administrative and clinical staff through hiring, onboarding, coaching, and performance management.
- Managed office budgets and monitored expenses to align financial performance with strategic revenue goals.
- Ensured compliance with healthcare regulations, internal policies, OSHA, and HIPAA standards.
- Coordinated inventory management and vendor relationships to maintain efficient clinic operations.
- Assisted with marketing initiatives and community outreach to enhance patient engagement and drive practice growth.
- Built strong relationships with patients by resolving concerns and improving overall patient experience.
- Managed daily administrative and operational functions for a multi-location orthodontic practice.
Finance Coordinator (Promotion)
Smilelife Orthodontics
El Paso
06.2017 - 08.2018
- Managed patient accounts, billing, collections, and insurance verification to ensure accurate financial records and timely revenue flow.
- Negotiated payment arrangements to facilitate patient access to care while fostering strong patient relationships.
- Explained financial agreements and treatment contracts to enhance patient understanding and compliance.
- Supported community marketing events to increase practice visibility.
Treatment Coordinator (Promotion)
Smilelife Orthodontics
El Paso
06.2016 - 06.2017
- Converted consultations into accepted treatment plans, enhancing patient engagement and satisfaction.
- Educated patients and families on treatment plans and financial options to facilitate informed decision-making.
- Coordinated communication among providers, patients, and administrative staff to streamline care processes.
Clinic Supervisor (Promotion)
Smilelife Orthodontics
El Paso
05.2012 - 06.2016
- Coordinated daily clinical operations, improving patient care delivery and staff workflow.
- Supervised 15 clinical and administrative employees, fostering a collaborative work environment.
- Managed scheduling, inventory, equipment maintenance, and regulatory compliance to support operational integrity.
- Mentored clinical staff and supported ongoing employee training.
Assistant Supervisor (Promotion)
Smilelife Orthodontics
El Paso
02.2011 - 05.2012
- Supervised a team of 16 orthodontic assistants and support staff, ensuring effective workflow and patient care.
- Ensured compliance with OSHA and HIPAA standards.
- Coordinated inventory management, sterilization processes, radiology services, and patient education initiatives.
- Delivered direct patient care while optimizing daily operations and enhancing patient experience.
Orthodontic Chairside Assistant
Smilelife Orthodontics
El Paso
01.2010 - 02.2011
- Provided high-quality patient care while streamlining clinical workflow to support timely treatments.
- Assisted orthodontist with clinical procedures to ensure patient comfort and procedural accuracy.
- Educated patients on treatment options and oral care to enhance understanding and compliance.
Education
Dementia Training -
01-2024
Bachelor of Science - Criminal Justice, Management and Administration
University of Phoenix
01-2013
Skills
- HR and payroll tools
- Accounts Payable Management
- Regulatory Compliance
- Compliance management
- Quality Improvement
- Process Improvement
- Policy implementation
- Employee Relations
- Employee Engagement
- Team Building
- Leadership & Staff Development
- Problem Solving & Critical Thinking
- Project Coordination
- Time Management
- Organizational Skills
- Attention to Detail
- Written and verbal skills
- Microsoft Office expertise
- Clinical software proficiency
- Workforce scheduling
- Compliance management
Certification
- Dental Assistant, TX Board of Dental Examiners, Active, 03/19
- Registered Dental Assistant Certificate, NM
Languages
Spanish
Full Professional
Timeline
Human Resources / Payroll Specialist / Accounts Payable
Calibre Post Acute
09.2024 - Current
Office Manager/HR
El Paso Family Orthodontics
09.2022 - 09.2024
Finance Coordinator (Promotion)
Smilelife Orthodontics
06.2017 - 08.2018
Treatment Coordinator (Promotion)
Smilelife Orthodontics
06.2016 - 06.2017
Clinic Supervisor (Promotion)
Smilelife Orthodontics
05.2012 - 06.2016
Assistant Supervisor (Promotion)
Smilelife Orthodontics
02.2011 - 05.2012
Orthodontic Chairside Assistant
Smilelife Orthodontics
01.2010 - 02.2011
Progressive Leadership Roles
Smilelife Orthodontics
07.2009 - 09.2022
Dementia Training -
Bachelor of Science - Criminal Justice, Management and Administration
University of Phoenix