Rosa Rica Merginio
Philadelphia,PA
Summary
Diligent Server with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.
Motivated with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
7
7
years of professional experience
Work History
Server
KPOT
05.2025 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Assisted in food preparation and ensured cleanliness of service areas.
- Communicated menu items and specials to enhance guest experience.
- Collaborated with kitchen staff to ensure timely order delivery.
- Adapted to changing priorities and maintained composure under pressure.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Inspected dishes and utensils for cleanliness.
Server
Punk Burger
04.2025 - 06.2025
- Handled cash transactions accurately and efficiently at point of sale.
- Maintained knowledge of food safety standards to ensure compliance.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Contributed to inventory management by monitoring stock levels.
Server
Perla
09.2024 - 04.2025
- Supported team members during peak hours to improve operational flow.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Answered customers' questions, recommended items, and recorded order information.
- Inspected dishes and utensils for cleanliness.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Served food and beverages promptly with focused attention to customer needs.
Sales Associate
Monster Pets
07.2024 - 08.2024
- Assisted customers in selecting pet products, ensuring satisfaction and repeat business.
- Maintained product displays to enhance store aesthetics and promote sales.
- Processed transactions accurately using point-of-sale systems to improve efficiency.
- Provided knowledge on pet care, building rapport with customers and boosting trust.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Sales Associate
Blink Fitness Gym
01.2023 - 06.2023
- Collaborated with team members to manage inventory levels and stock replenishment.
- Resolved customer inquiries and complaints promptly, enhancing overall shopping experience.
- Participated in promotional events, increasing brand visibility within the community.
- Built relationships with customers to encourage repeat business.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Managed efficient cash register operations.
Cashier
Spencers
07.2021 - 11.2021
- Operated cash register and processed customer transactions efficiently.
- Maintained accurate cash drawer, ensuring proper reconciliation at the end of shifts.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in inventory management by restocking shelves and organizing merchandise displays.
- Assisted customers with returns, refunds and resolving transaction issues.
- Addressed customer needs and made product recommendations to increase sales.
- Set up new sales displays each week with fresh merchandise.
- Helped customers complete purchases, locate items, and join reward programs.
Cashier
Giant Food Stores
06.2019 - 09.2019
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances through regular audits and reconciliations.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Collaborated with team members to optimize store layout and merchandise displays.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Assisted customers with returns, refunds and resolving transaction issues.
- Helped customers complete purchases, locate items, and join reward programs.
Cashier
McDonald's
03.2019 - 06.2019
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Maintained floor cleanliness
Education
High School Diploma -
B. Reed Henderson High School
West Chester, PA06-2021
Skills
- Sales techniques
- Service prioritization
- Dining area maintenance
- Relationship management
- Table setting
- Daily specials memorization
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Safe food handling
- Food running
- Quality control
- Team player
- Warm and friendly
- Adaptable and flexible
- Multitasking Abilities
- High energy and stamina
Timeline
Server
KPOT
05.2025 - Current
Server
Punk Burger
04.2025 - 06.2025
Server
Perla
09.2024 - 04.2025
Sales Associate
Monster Pets
07.2024 - 08.2024
Sales Associate
Blink Fitness Gym
01.2023 - 06.2023
Cashier
Spencers
07.2021 - 11.2021
Cashier
Giant Food Stores
06.2019 - 09.2019
Cashier
McDonald's
03.2019 - 06.2019
High School Diploma -
B. Reed Henderson High School