Jeniyah Speight
Baltimore,MD
Summary
Dynamic and customer-focused professional with experience at Kpot, excelling in menu management and front of house organization. Recognized for enhancing guest experiences through exceptional service and effective communication. Proven ability to train staff and support servers, ensuring a welcoming atmosphere and driving sales through informed customer engagement.
Overview
3
3
years of professional experience
Work History
Host/Food Runner
Kpot
07.2022 - Current
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Took initial drink orders and relayed information to wait or bar staff.
- Advised customers about special offerings and menu items to help drive sales.
- Opened and closed seating sections according to volume of guests.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Answered phone calls to take orders, give information and document reservations.
- Backed up servers by checking on tables and retrieving items for guests.
Education
High School Diploma -
The Reach Partnership High School
2555 Harford Rd06.2023
Skills
- Menu management
- Telephone reception
- Customer service
- Food allergy awareness
- Professional appearance
- Front of house organization
- Server support
- First aid training
- Customer engagement
- Seating arrangements
- Hospitality and accommodation
Timeline
Host/Food Runner
Kpot
07.2022 - Current
High School Diploma -
The Reach Partnership High School