KAYCIE M FIDLER
Meridian,USA
Summary
Adept at elevating customer experiences, I leveraged my exceptional communication and menu management skills at Coa Del Mar to enhance guest relations and streamline service operations. My proactive approach and strong interpersonal abilities have consistently fostered positive environments, driving customer satisfaction and team efficiency.
Overview
6
6
years of professional experience
Work History
Host/Food Runner
Coa Del Mar
Eagle , ID
04.2024 - 10.2024
- Upbeat, outgoing and positive
- Highly responsible and reliable
- Flexible and adaptable Outgoing personality
- Adaptive team player
- Flexible schedule
- Organized
- Customer relationship management
- Effective communication
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over phone and in person.
Office manager
Mana Resources
Nampa , ID
11.2021 - 12.2023
- Coordinated meetings, conferences, travel arrangements and department activities.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Developed and implemented office policies and procedures.
- Supervised staff members, organized schedules and delegated tasks.
Sales/Customer Service
Jamaica Me Tan
Boise , ID
12.2020 - 10.2021
- Promoting products and services and solving complaints
- Offer product recommendations when appropriate, actively listening
- Positive attitude to help build Customer loyalty
- Closing and opening business operations
Sales/Customer Service Associate
Café Zupas
Boise , ID
06.2019 - 08.2019
- Contributed to business growth by confirming customer satisfaction with service and quality
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems
Sales Team Member
Sub Zero Nitrogen Ice Cream
Boise , ID
06.2018 - 11.2018
- Communicated with customers to provide service regarding ice cream flavors and nutritional information
- Memorized rotating menu options and offerings to provide customers with updated information on seasonal products
- Cleaned and organized all areas, including guest seating, serving and prep stations and restroom facilities
Education
MEPN - Nursing
Eagle Gate College
11.2024
Bachelor’s - Communications
Boise State University
Boise, Idaho12.2023
High School -
Bishop Kelly High School
Boise, Idaho, US06.2020
Skills
- Reservations Management
- Menu management
- Server Support
- Telephone reception
- Team Collaboration
- Table Vacancy Management
- Menu knowledge
- Hospitality and accommodation
- Exceptional communication
- Professional Appearance
- Strong interpersonal skills
- Guest Relations
Globalleadershipprogram
Through Global Service Partnerships, I was able to travel to Belize. I worked in partnership with local Belize leaders and teachers assisting in the classrooms with youth in rural areas. This experience provided an amazing opportunity to develop my leadership skills as well as to brush up on my Spanish and spend time building relationships all while assisting with the children's educational needs., 06/08/18 to 06/16/18
Activities
- Sacred Heart Fall Festivals- help run festivities
- Boise ID Kids club school shopping program
- Arts & Crafts class instruction- Nampa ID elementary
- Bishop Kelly High School Volleyball teams 2017-2019/Club Volleyball team 2015-2019- Varsity Cheer 2019-2020
- Boise State University International Economic Summit Program, December 2019
- Volunteered with Idaho Food Bank, Men's Shelter, Women's City Light & Nampa's Lighthouse Mission served in numerous capacities throughout the year
Availability
- 6pm-close, 6pm-close, 6pm-close, 6pm-close, 2pm-close, available all day, available all day
- Monday: 6pm-close
- Tuesday: 6pm-close
- Wednesday: 6pm-close
- Thursday: 6pm-close
- Friday: 2pm-close
- Saturday: available all day
- Sunday: available all day
References
References available upon request.
Timeline
Host/Food Runner
Coa Del Mar
04.2024 - 10.2024
Office manager
Mana Resources
11.2021 - 12.2023
Sales/Customer Service
Jamaica Me Tan
12.2020 - 10.2021
Sales/Customer Service Associate
Café Zupas
06.2019 - 08.2019
Sales Team Member
Sub Zero Nitrogen Ice Cream
06.2018 - 11.2018
MEPN - Nursing
Eagle Gate College
Bachelor’s - Communications
Boise State University
High School -
Bishop Kelly High School
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