Summary
Overview
Work History
Education
Skills
Timeline
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Liam Sheehan

Holmen,WI

Summary

Dynamic hospitality professional with strong interpersonal skills and a proven track record at Milwaukee Burger Company. Expert in menu management and telephone reception, adept at enhancing customer engagement and ensuring a spotless dining environment. Trained new staff to uphold high service standards, contributing to an exceptional guest experience.

Overview

3
3
years of professional experience

Work History

Host/Food Runner

Milwaukee Burger Company
09.2024 - Current
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

Host

Crooked Pint
05.2023 - 09.2024
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Seated patrons based on guest preferences and seating availability.

Crew Member

McDonald's
10.2022 - 05.2023
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Worked well with teammates and accepted coaching from management team.

Education

Associate Of General Studies - General Studies

West Salem High School
West Salem, WI
05.2025

Skills

  • Verbal and written communication
  • Multitasking proficiency
  • Menu management
  • Telephone reception
  • Strong interpersonal skills
  • Customer engagement

Timeline

Host/Food Runner

Milwaukee Burger Company
09.2024 - Current

Host

Crooked Pint
05.2023 - 09.2024

Crew Member

McDonald's
10.2022 - 05.2023

Associate Of General Studies - General Studies

West Salem High School

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Liam Sheehan