Noe Solorzano
Oakland,CA
Summary
Flexible and organized Restaurant Manager with 1 year of experience facilitating busy restaurant environment operation. Customer-driven and highly coordinated managerial staff with collaborative mindset and team orientation. Conscious innovator with consistent focus enhancing employee workplace satisfaction. Having a winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods. Diligent College Student focused on Hospitality Management and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals. Hardworking professional offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload. Attentive Restaurant Hostess skilled at monitoring restaurant activity, maintaining efficient seating and coordinating dining flow. Takes initiative to expedite service with welcoming atmosphere. Works closely with restaurant workers to uphold quality standards of service. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Host/Food Runner
La Note Restaurant
Berkeley, California
12.2023 - Current
- Gave thorough and detailed instructions on safety procedures to patrons to prevent accidents.
- Checked locker rooms for cleanliness, picking up trash and reporting issues to supervisor.
- Examined recreational equipment for signs of damage and potential safety risks.
- Tested chemicals and skimmed leaves and debris on daily basis to maintain pool.
- Collected used towels and properly disposed of waste.
- Set up pool umbrellas, loungers and other pieces of furniture.
- Provided waivers and other safety documents for patrons to sign for legal guidelines.
- Served as point-of-contact for resolving guest complaints or special requests.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over phone and in person.
- Managed incoming calls during busy shifts.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Provided customers with accurate wait times and monitored waiting list.
- Greeted guests upon arrival and provided them with menus.
- Notified server after seating parties in section to facilitate prompt service.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Accommodated guests with children and special needs to promote comfortable dining experience.
Restaurant Manager
La Vals Pizza Alameda
Alameda, California
06.2021 - 11.2023
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Explained goals and expectations required of trainees.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Inspected dining and serving areas for cleanliness and proper setup.
- Assisted staff by serving food and beverages or bussing tables.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Resolved problems or concerns to satisfaction of involved parties.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Created detailed reports on weekly and monthly revenues and expenses.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Oversaw food preparation, production and presentation according to quality standards.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
Education
Pursuing a Degree in Hospitality Management
California State University - East Bay
Hayward, CASkills
Customer Service Best Practices
- Restaurant Operations Management
- Money Handling
- Front of House Management
- Relationship Building
- Health Code Compliance
- Portion Control
- Supply Ordering and Management
- Hospitality Industry
- Delegating Assignments and Tasks
- Database Interface and Query Software
- Anticipating Problems
- Quality Assurance
- Safety Procedures
- Group and Individual Instruction
- Verbal and Written Communication
- Calm Under Pressure
- Critical Thinking
- Management Skills
- FoodBeverage
- Language's- French, Spanish English
- Telephone reception
- Team Collaboration
- Guest Relations
- Reservations
- Front of House Organization
- Menu knowledge
- Strong interpersonal skills
Certification
- ServSafe-California Food Handlers Card
- California Liquor License - 2022
Timeline
Host/Food Runner
La Note Restaurant
12.2023 - Current
Restaurant Manager
La Vals Pizza Alameda
06.2021 - 11.2023
Pursuing a Degree in Hospitality Management
California State University - East Bay
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