COLEMAN VALDEZ
Brighton,CO
Summary
Experienced and well-established individual and team player, versed in taking customer orders and remaining calm during the busiest times. Motivated individual handling food and drink preparation and operating cash registers in fast-paced dining environments. Clear communicator possessing outstanding customer service skills.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Host/Food Runner
Osaka's
Boulder, CO
01.2023 - Current
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Leveraged POS system to manage sales transactions, process credit cards and print receipts.
Restaurant Team Member
MAD GREENS
Louisville, CO
02.2022 - 11.2022
- Took orders, prepared meals, and collected payments.
- Completed morning and evening prep.
- Contributed to team success by completing tasks quickly and accurately.
- Operated register POS accurately and in timely manner
- Sought out ways to go above and beyond job requirements.
- Developed strong cooperative relationships with coworkers and management.
- Persuaded and influenced guest purchases by enticing with higher margin items and add-ons.
Restaurant Team Member
Five Guys
Superior, CO
08.2020 - 02.2022
- Became familiar with products to answer questions and make suggestions.
- Greeted guests pleasantly, and answered menu questions.
- Took orders, prepared meals, and collected payments.
- Exercised composure under pressure and in escalated customer service scenarios.
- Monitored customer food preferences to determine focus of sales efforts.
- Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
Education
High School Diploma -
Monarch High School
Louisville, CO 08.2019 - Current
Skills
Customer Interaction
Order Accuracy
Verbal and Written Communication
Food Sales and Promotion
Dining Area Maintenance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Host/Food Runner
Osaka's
01.2023 - Current
Restaurant Team Member
MAD GREENS
02.2022 - 11.2022
Restaurant Team Member
Five Guys
08.2020 - 02.2022
High School Diploma -
Monarch High School
08.2019 - Current