Rosario Bahena-Jaimes
Phoenix,AZ
Overview
5
5
years of professional experience
Work History
Team Member
Einstein Bagels Bro
05.2019 - 05.2020
- Created a positive social environment for customers at Einstein Bagels Bro restaurant
- Managed cash and credit transactions of up to $28,000 weekly
- Promoted special menu items in addition to 150 regular items.
Customer Service Agent
Global Aviation Services, Frontier Airlines
03.2021 - 05.2021
- Assisted and led passengers by checking in, checking baggage, verifying identification, and answering effectively any questions or concerns.
- Performed gate duties such as operating a flight, making announcements, assisting and directing passengers, and charging for carry-on regulations.
- Delivered attentive customer service by solving over-sales, delays, and cancellations.
Customer Service Agent
Airport Terminal Service, Sun Country, And Westjet
11.2021 - 06.2022
- Front-line leaders with different airlines in assisting up to one hundred eighty passengers per flight check-in baggage and verifying passage documents.
- Representative at flight gates, responding diligently to customer inquiries thoroughly and providing information.
- Multi-responsibility; operating different check-in systems such as GoNow and Sabre for both airlines and preparing flight schedules for arrivals/ departures.
Customer Service Agent
Delta Airline Lines
06.2022 - Current
- Utilize strong problem-solving skills to quickly identify and address customer issues.
- Evaluate customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Help a large volume of customers every day with a positive attitude and focus on customer satisfaction.
Education
High School Diploma -
Coronado High School
Scottsdale, Arizona05.2020
Skills
Team-Oriented and Cooperative
Multitasking and Prioritization
Issue and Complaint Resolution
Customer Satisfaction Measurement
Decision-making Capabilities
Proficient Spanish Speaker
Timeline
Customer Service Agent
Delta Airline Lines
06.2022 - Current
Customer Service Agent
Airport Terminal Service, Sun Country, And Westjet
11.2021 - 06.2022
Customer Service Agent
Global Aviation Services, Frontier Airlines
03.2021 - 05.2021
Team Member
Einstein Bagels Bro
05.2019 - 05.2020
High School Diploma -
Coronado High School
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