ROSARIO CHOYCE

Yuba City,USA

Summary

Administrative Specialist with extensive experience supporting operations in healthcare, logistics, and retail. Strong organization, clear communication, and the ability to streamline processes while delivering high-quality assistance and care.

Overview

years of professional experience

Work History

Call Center Operator

Ampla Health

06.2025 - 02.2026

Answered a high volume of incoming calls, addressed patient needs or direct to appropriate department.
Scheduled patient appointments in the EMR system, relayed date, time, provider, and location.
Followed established protocols for call management, appointment scheduling, and information security.
Collaborated with medical professionals and center management to resolve complex issues.
Rush Personnel Services, Inc.

Logistics Coordinator

Wilbur Packing Company

06.2024 - 03.2025

Arranged and tracked shipments with transportation companies for timely delivery.
Prepared shipping documents, invoices, and other relevant documentation.
Coordinated with customers and internal teams to meet contract deadlines.

Operation Management Specialist

UPS (United Parcel Service)

11.2013 - 06.2024

Supervised driver performance, made dispatch adjustments, ensuring productivity.
Conducted truck audits for policy compliance.
Resolved customer complaints, promoting satisfaction and retention.
Reviewed timecards for accuracy and adherence to regulations.
Investigated damaged or lost packages, coordinated recovery, and enforced future delivery restrictions.
Prioritized driver safety in emergencies, then organized coverage.

Education

High School Diploma -

ROP Office Technology Lab -

Yuba County Education

Marysville, CA

Skills

Bilingual: Spanish (written & spoken)
Technical Skills: Microsoft Word, Excel, PowerPoint, Teams, Outlook
Phone Systems: Multiline phone proficiency; professional telephone etiquette
Scheduling & Coordination: Appointment management, calendar organization
Certifications: CPR Certified; HIPAA compliance & patient confidentiality

Customer Service: High-volume support, conflict resolution
Typing: 60wpm
Administrative Skills: Data entry, records management, documentation accuracy
Logistics & Operations: Shipment coordination, dispatch support, compliance checks
Other: Cash handling, problem solving, critical thinking

Timeline