Astry Estrada
34 Eton Street, Valley Stream
Summary
Fluent Bilingual Professional with a diverse background in healthcare administration, financial services, and clinical support. Currently managing complex medical scheduling across multiple sites, utilizing native-level English and Spanish to ensure seamless patient access. Expert in professional office administration, HIPAA compliance, and community leadership with a proven track record of accuracy and reliability in high-volume operations.
Overview
14
14
years of professional experience
3
3
Certifications
Work History
Call Center Operator
Joseph P. Addabbo Family Health Center, Inc
Far Rockaway
06.2017 - Current
- Bilingual Patient Support: Serve as a primary communicator for both English and Spanish-speaking patients, explaining complex scheduling and insurance requirements.
- Multi-Site Coordination: Strategically manage physician calendars across multiple locations to optimize patient volume, and reduce scheduling gaps.
- Quality Assurance: Consistently meet and exceed KPI's for call resolution and patient satisfaction.
- Maintained confidentiality of patient records and adhered to privacy regulations.
- Educated patients on available services and health programs offered by the center.
Pediatric Dental Assistant
Dr. Joseph Brofsky
Lawrence
09.2016 - 07.2017
- Clinical Support: Provided chairside assistance for pediatric procedures, ensuring a safe and sterile environment (OSHA compliance).
- Bilingual Patient Care: Calmed anxious children, and translated complex treatment plans for Spanish-speaking parents.
- Educated children and parents on oral hygiene practices and preventive care.
- Maintained inventory of dental supplies and materials for smooth operations.
Customer Service Cashier
Gourmet Glatt Kosher Meat Mkt
Cedarhurst
04.2014 - 09.2016
- Operated cash register and processed customer transactions efficiently.
- Handled customer complaints and resolved issues with professionalism and care.
- Greeted customers and provided friendly customer service.
- Answered incoming phone calls from customers regarding product availability or store locations.
Secretary/Bank Teller
Industrial Bank
Guatemala
03.2013 - 12.2013
- Financial Security: Executed high-volume deposits, withdrawals, and payments with total accuracy, while maintaining a secure cash drawer.
- Regulatory Compliance: Mitigated risk by strictly following identity verification and anti-money laundering (AML) protocols.
- Front-Desk Management: Acted as the first point of contact, resolving account issues, and providing bilingual assistance to branch visitors.
- Organized and maintained office files and documentation systems.
Cashier/Customer Service Representative
Fresh & CO
Manhattan
03.2012 - 01.2013
- Assisted customers with product inquiries and selections.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Resolved customer complaints professionally and promptly.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
Education
GED -
University of The State of New York Education
Hempstead, NY12-2015
Skills
- Bilingual (Fluent in English and Spanish)
- Experienced typist with 80 WPM speed
- Responsible
- Works collaboratively as team member
- Able to work independently
- Organized
- Efficient
- Knowledgeable in Microsoft Office Suite: Word, Excel, Power Point
- Excellent verbal and written communications skills
- Strong empathy
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
Bilingual Secretary Certificate
Affiliations
Youth Mentor Girl's Ministry Prince of Peace Church 2015
Youth Mentor Girl's Ministry, Assembly of God, Guatemala 2011
Youth Mentor Girl's Ministry, Assembly of God, Guatemala 2011
Timeline
Call Center Operator
Joseph P. Addabbo Family Health Center, Inc
06.2017 - Current
Pediatric Dental Assistant
Dr. Joseph Brofsky
09.2016 - 07.2017
Customer Service Cashier
Gourmet Glatt Kosher Meat Mkt
04.2014 - 09.2016
Secretary/Bank Teller
Industrial Bank
03.2013 - 12.2013
Cashier/Customer Service Representative
Fresh & CO
03.2012 - 01.2013
GED -
University of The State of New York Education