Rosario Isais
Tulare,CA
Summary
Dynamic professional with extensive experience in customer service and operations management, notably as District Manager at Susies Deals. Proven track record in enhancing team performance and driving sales growth through strategic initiatives. Skilled in time management and attention to detail, fostering a culture of excellence and accountability across multiple locations.
Professional administrative specialist prepared for role requiring exceptional organizational and interpersonal skills. Background includes managing high-traffic reception areas, coordinating schedules, and providing top-notch customer service. Known for strong teamwork and adaptability, ensuring seamless operations and positive client interactions.
Overview
21
21
years of professional experience
Work History
Front Desk Receptionist
Isaispantandbody
02.2020 - Current
- Greeted and assisted visitors, ensuring a welcoming environment.
- Managed incoming calls and directed inquiries to appropriate personnel.
- Scheduled appointments and maintained organized calendar for staff.
- Processed mail and deliveries, ensuring timely distribution to departments.
Assistant Store Manager
Rackroomshoes
03.2012 - 10.2016
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Collaborated with team to execute promotional events, driving foot traffic and sales growth.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Trained and mentored new staff on customer service standards and product knowledge.
- Implemented inventory management practices to optimize stock levels and reduce shrinkage.
- Analyzed sales data to identify trends and develop strategies for increasing revenue.
- Resolved customer inquiries and complaints, enhancing overall shoppi
- ng experience and satisfaction levels.
- Resolved customer inquiries and complaints, enhancing overall shopping experience and satisfaction levels.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Housekeeper
Tulare Hospital
08.2010 - 03.2011
- Maintained cleanliness and sanitation standards across multiple facilities.
- Organized cleaning schedules to optimize workflow efficiency and support operations.
- Trained and mentored new staff on cleaning protocols and safety procedures.
- Executed deep cleaning tasks, ensuring thorough sanitation of high-traffic areas.
- Collaborated with management to implement best practices for cleanliness and hygiene.
- Monitored inventory of cleaning supplies, reducing waste through efficient usage strategies.
- Developed training materials for onboarding staff, enhancing overall team performance and consistency.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
District Manager
Susies Deals
08.2004 - 07.2010
- Led district operations to enhance customer satisfaction and drive sales growth.
- Developed and implemented strategic initiatives to optimize team performance across multiple locations.
- Monitored compliance with company policies, ensuring operational excellence and risk management.
- Analyzed market trends to identify opportunities for expansion and improvement within the district.
- Cultivated strong relationships with key stakeholders to foster collaboration and support business objectives.
- Trained and mentored district managers, promoting a culture of continuous improvement and accountability.
- Oversaw budget management, aligning resource allocation with strategic priorities for maximum efficiency.
- Evaluated staff performance, providing feedback to enhance productivity and achieve operational targets.
- Supervised various locations, enforcing high-quality standards of operation.
Education
High School Diploma -
Avenal High School
Avenal, CA07-1996
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
Languages
Spanish
Timeline
Front Desk Receptionist
Isaispantandbody
02.2020 - Current
Assistant Store Manager
Rackroomshoes
03.2012 - 10.2016
Housekeeper
Tulare Hospital
08.2010 - 03.2011
District Manager
Susies Deals
08.2004 - 07.2010
High School Diploma -
Avenal High School