Rosario McCain
Golden Valley,AZ
Summary
Dynamic Dining Service Director with a proven track record at Brookdale Fishers Landing, excelling in operations management and team leadership. Spearheaded initiatives that enhanced service delivery and customer satisfaction, while implementing training programs that improved staff performance. Adept at budget management and fostering strong relationships, driving operational excellence in a collaborative environment.
Service-focused professional with history of driving operational excellence and delivering top-quality service outcomes. Known for strategic planning and enhancing customer experiences through innovative solutions. Promotes teamwork and adapts to evolving challenges with effective communication and leadership skills.
Experienced with managing diverse service operations and leading high-performing teams. Utilizes strategic planning and process optimization to enhance service quality and client satisfaction. Track record of fostering collaborative environments and driving continuous improvement initiatives.
Diligent Desired Position with proven track record in leading service teams and enhancing customer satisfaction. Demonstrated success in streamlining operations, improving service delivery, and implementing effective problem-solving strategies. Adept at building strong client relationships and fostering collaborative work environment.
Service management professional with extensive experience leading teams and driving results. Proven track record in optimizing operations, enhancing customer satisfaction, and developing strategic initiatives. Known for strong focus on team collaboration, adaptability, and achieving measurable outcomes. Skilled in conflict resolution, resource allocation, and continuous improvement. Recognized for reliability and capacity to thrive in dynamic environments.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Goal-oriented Customer Service Manager with Number years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Dining Service Director
Brookdale Fishers Landing Assisted Living
06.2007 - 06.2017
- Led daily operations to ensure high-quality resident care and satisfaction.
- Developed staff training programs to enhance service delivery and compliance with regulations.
- Implemented new technology systems to streamline communication between departments.
- Coordinated with healthcare providers to optimize resident health outcomes and wellness plans.
- Conducted regular audits of services and processes to identify areas for improvement.
- Managed budgets effectively, ensuring optimal resource allocation for staffing and supplies.
- Fostered a collaborative team environment, encouraging open communication among staff members.
- Analyzed resident feedback to drive enhancements in service offerings and operational efficiency.
- Led a team of service professionals, providing mentorship and guidance to enhance performance and achieve objectives.
- Collaborated with cross-functional teams to identify opportunities for process improvement, reducing downtime and increasing productivity.
- Spearheaded initiatives to increase customer loyalty through exceptional service experiences, driving repeat business and positive word-of-mouth referrals.
- Managed budgets and resources, ensuring optimal allocation for maximum impact on service delivery outcomes.
- Forged strong partnerships with external stakeholders as well as maintained healthy relations with clients.
- Introduced innovative solutions to streamline internal processes which resulted in enhanced overall efficiency.
- Ensured compliance with industry regulations and standards, maintaining a safe working environment for staff and customers alike.
- Implemented training programs for staff development, enhancing skills and knowledge for improved overall performance.
- Championed the adoption of new technologies that streamlined workflows, improving response times without sacrificing quality or accuracy.
- Improved customer satisfaction by implementing efficient service processes and streamlining communication channels.
- Resolved escalated client issues promptly and effectively by leveraging strong interpersonal skills and sound judgment in decision making processes.
- Developed and executed strategic plans for service delivery, resulting in increased efficiency and reduced costs.
- Optimized scheduling practices to ensure adequate staffing levels during peak times for seamless customer support.
- Fostered a culture of continuous improvement within the team by encouraging open communication, collaboration, and shared learning experiences among members.
- Analyzed customer feedback data to identify trends and areas of improvement in the delivery of services provided.
- Actively participated in recruitment drives to select skilled candidates who contributed positively to the organization''s growth.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Kept accurate records to document customer service actions and discussions.
- Researched and corrected customer concerns to promote company loyalty.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Created and reviewed invoices to confirm accuracy.
- Provided leadership, guidance and support to staff members.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Collaborated with community members to develop and implement service initiatives.
- Created and managed budgets, efficiently allocating resources for social and community service projects.
- Partnered with local organizations to expand access to social and community services.
- Participated in community events to promote services and engage with public.
- Spearheaded fundraising efforts to support social and community service initiatives.
- Researched best practices and developed strategies to improve program outcomes.
- Conducted outreach activities to engage local stakeholders in programs.
- Managed volunteer programs focused on providing community services to underserved populations.
- Monitored program performance and outcomes for successful delivery of services.
- Developed and implemented training programs for staff.
Executive Chef Manager
Bridgewood Assisted Living
03.2004 - 06.2007
- Developed and implemented seasonal menus, emphasizing fresh ingredients and diverse dietary options.
- Supervised culinary staff to ensure adherence to food safety and sanitation standards.
- Streamlined kitchen operations, enhancing efficiency while maintaining high-quality meal preparation.
- Collaborated with nutritionists to create balanced meal plans for residents with dietary restrictions.
- Established a comprehensive staff training program that emphasized both technical skills as well as customer service excellence, resulting in high employee retention rates.
- Built strong partnerships with local farmers'' market vendors to ensure access to the freshest produce available throughout the season.
- Optimized workflows within the kitchen environment by designing efficient workstations that maximized space utilization without compromising safety standards or regulatory compliance requirements.
- Evaluated and updated kitchen equipment regularly, ensuring that all pieces were in peak working condition for optimal efficiency.
- Developed a strong team of culinary professionals through effective hiring, training, and mentoring strategies.
- Delivered consistently exceptional culinary experiences by focusing on quality control in every aspect of food preparation and presentation.
- Pitched in to work line during busy periods or in place of sick employees.
- Instituted positive kitchen atmosphere for staffers through effective communication, consistent training and skill development.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Placed food orders with suppliers on weekly basis, taking into account kitchen budget and expected demands.
- Kept kitchen staff in compliance with safety and food regulations to reduce opportunities for illness or accidents.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Developed new culinary programs that increased customer satisfaction and operational excellence levels.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Developed unique events and special promotions to drive sales.
- Oversaw food preparation and monitored safety protocols.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Coordinated with catering staff to deliver food services for special events and functions.
- Purchased food and cultivated strong vendor relationships.
- Maximized quality assurance by completing frequent line checks.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Kitchen Manager
Raleigh Hills Assisted Living/ Memory Care
10.1998 - 07.2000
- Developed and implemented seasonal menus focused on nutritional needs of memory care residents.
- Managed kitchen staff to ensure compliance with safety and sanitation regulations.
- Streamlined food preparation processes to enhance efficiency and reduce waste.
- Collaborated with dietitians to create personalized meal plans for residents.
- Conducted regular training sessions for staff on best cooking practices and menu execution.
- Oversaw inventory management to maintain optimal stock levels of ingredients and supplies.
- Fostered a positive dining experience by engaging with residents and addressing dietary preferences.
- Evaluated kitchen operations, identifying areas for improvement in service delivery and resident satisfaction.
- Fostered a positive work environment where employees felt valued and motivated to perform at their best, contributing to the team''s success.
- Managed budget effectively by carefully tracking expenses and identifying cost-saving opportunities within the operation.
- Increased guest satisfaction scores through personalized service and attention to detail in both front-of-house and back-of-house operations.
- Implemented strict food safety protocols, ensuring compliance with all relevant health department regulations.
- Collaborated with suppliers to source high-quality ingredients at competitive prices, maintaining optimum inventory levels.
- Led menu development efforts, incorporating seasonal ingredients to provide fresh and exciting options for guests yearround.
- Spearheaded successful special events planning initiatives such as wine dinners or themed nights that attracted new clientele while delighting regular patrons alike.
- Worked collaboratively with other departments within the organization, such as marketing and sales teams, to maximize overall business performance.
- Enhanced dining experience by creating innovative and diverse menus for various occasions and events.
- Promoted a culture of continuous improvement by regularly reviewing performance metrics and implementing necessary changes to enhance operational effectiveness.
- Cultivated positive relationships with vendors, negotiating favorable contracts for bulk purchases and timely deliveries.
- Recruited and hired employees to build effective culinary team for $Amount annual revenue-producing restaurant.
- Established a comprehensive staff training program that emphasized both technical skills as well as customer service excellence, resulting in high employee retention rates.
- Built strong partnerships with local farmers'' market vendors to ensure access to the freshest produce available throughout the season.
- Optimized workflows within the kitchen environment by designing efficient workstations that maximized space utilization without compromising safety standards or regulatory compliance requirements.
- Evaluated and updated kitchen equipment regularly, ensuring that all pieces were in peak working condition for optimal efficiency.
- Developed a strong team of culinary professionals through effective hiring, training, and mentoring strategies.
- Delivered consistently exceptional culinary experiences by focusing on quality control in every aspect of food preparation and presentation.
- Instituted positive kitchen atmosphere for staffers through effective communication, consistent training and skill development.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Placed food orders with suppliers on weekly basis, taking into account kitchen budget and expected demands.
- Kept kitchen staff in compliance with safety and food regulations to reduce opportunities for illness or accidents.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Developed new culinary programs that increased customer satisfaction and operational excellence levels.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Developed unique events and special promotions to drive sales.
- Oversaw food preparation and monitored safety protocols.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Coordinated with catering staff to deliver food services for special events and functions.
- Purchased food and cultivated strong vendor relationships.
- Maximized quality assurance by completing frequent line checks.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Executive Chef Manager
Edgewood Assisted Living- Memory Care
07.2000 - 09.2003
- Developed and implemented seasonal menus focused on nutritional needs of memory care residents.
- Managed kitchen staff to ensure compliance with safety and sanitation regulations.
- Streamlined food preparation processes to enhance efficiency and reduce waste.
- Collaborated with dietitians to create personalized meal plans for residents.
- Conducted regular training sessions for staff on best cooking practices and menu execution.
- Oversaw inventory management to maintain optimal stock levels of ingredients and supplies.
- Fostered a positive dining experience by engaging with residents and addressing dietary preferences.
- Evaluated kitchen operations, identifying areas for improvement in service delivery and resident satisfaction.
- Fostered a positive work environment where employees felt valued and motivated to perform at their best, contributing to the team''s success.
- Managed budget effectively by carefully tracking expenses and identifying cost-saving opportunities within the operation.
- Increased guest satisfaction scores through personalized service and attention to detail in both front-of-house and back-of-house operations.
- Implemented strict food safety protocols, ensuring compliance with all relevant health department regulations.
- Collaborated with suppliers to source high-quality ingredients at competitive prices, maintaining optimum inventory levels.
- Led menu development efforts, incorporating seasonal ingredients to provide fresh and exciting options for guests yearround.
- Spearheaded successful special events planning initiatives such as wine dinners or themed nights that attracted new clientele while delighting regular patrons alike.
- Worked collaboratively with other departments within the organization, such as marketing and sales teams, to maximize overall business performance.
- Enhanced dining experience by creating innovative and diverse menus for various occasions and events.
- Promoted a culture of continuous improvement by regularly reviewing performance metrics and implementing necessary changes to enhance operational effectiveness.
- Cultivated positive relationships with vendors, negotiating favorable contracts for bulk purchases and timely deliveries.
- Recruited and hired employees to build effective culinary team for $Amount annual revenue-producing restaurant.
- Established a comprehensive staff training program that emphasized both technical skills as well as customer service excellence, resulting in high employee retention rates.
- Built strong partnerships with local farmers'' market vendors to ensure access to the freshest produce available throughout the season.
- Optimized workflows within the kitchen environment by designing efficient workstations that maximized space utilization without compromising safety standards or regulatory compliance requirements.
- Evaluated and updated kitchen equipment regularly, ensuring that all pieces were in peak working condition for optimal efficiency.
- Developed a strong team of culinary professionals through effective hiring, training, and mentoring strategies.
- Delivered consistently exceptional culinary experiences by focusing on quality control in every aspect of food preparation and presentation.
- Instituted positive kitchen atmosphere for staffers through effective communication, consistent training and skill development.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Placed food orders with suppliers on weekly basis, taking into account kitchen budget and expected demands.
- Kept kitchen staff in compliance with safety and food regulations to reduce opportunities for illness or accidents.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Developed new culinary programs that increased customer satisfaction and operational excellence levels.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Developed unique events and special promotions to drive sales.
- Oversaw food preparation and monitored safety protocols.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Coordinated with catering staff to deliver food services for special events and functions.
- Purchased food and cultivated strong vendor relationships.
- Maximized quality assurance by completing frequent line checks.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Education
Serv Safe Certification
Fresno Community College
Fresno, CASkills
- Team leadership
- Training and mentoring
- Operations management
- Strategic planning
- Staff development
- Payroll and budgeting
- Credit and collections
- Database administration
- Industry awareness
- Service delivery
- Financial recording
- Departmental budgeting
- Microsoft outlook, word, and Excel
- Problem-solving
- Time management
- Excellent time management skills
- Verbal and written communication
- Decision-making
- Cash handling
- Adherence to high customer service standards
- Relationship building
- Customer relations
- Team building and leadership
- Exceptional interpersonal communication
- Handling escalations
- Team building
- Deadline oriented
- Product knowledge
- Positive and constructive feedback
- Work prioritization
- Training and coaching
- Customer focused
- Effective workflow management
- Staff management
- Meticulous attention to detail
- Schedule management
- Staff training
- MS office
- Complaint resolution
- Exceptional telephone etiquette
- Workflow management
- Continuous improvement
- Issue resolution
- New hire training
- Quality assurance
- Policy enforcement
- Administrative support
- Project management
- Employee scheduling
- Conflict management
- Conflict resolution techniques
- Customer relationship management (CRM)
- Schedule coordination
- Audit support
- Staffing coordination
- Personnel training and development
- Performance evaluations
- Workforce management
- Shipping, receiving, and warehousing
- Skilled trainer
- Purchasing and procurement
- Research
- Product and service solutions
- Cross-functional collaboration
- Feedback collection
- Staff education and training
- Report preparation
- Inter-department collaboration
- Account updates
- Service delivery optimization
- Regulatory compliance
- Loss prevention
- Research and due diligence
- Information security
- Quality assurance controls
- Budgeting and reporting
- One call resolution
- Budgeting and finance
Timeline
Dining Service Director
Brookdale Fishers Landing Assisted Living
06.2007 - 06.2017
Executive Chef Manager
Bridgewood Assisted Living
03.2004 - 06.2007
Executive Chef Manager
Edgewood Assisted Living- Memory Care
07.2000 - 09.2003
Kitchen Manager
Raleigh Hills Assisted Living/ Memory Care
10.1998 - 07.2000
Serv Safe Certification
Fresno Community College