ROSARIO MORENO-NAVA
Ann Arbor,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Hardworking and passionate job seeker with strong organizational skills eager to help achieve company goals.
Overview
5
5
years of professional experience
Work History
UM ITS COMP CONSULT III
University Of Michigan
12.2021 - Current
- Assist customers with account access issues and similar issues remotely via chat
- Educate customers on IT services and policies
- Collaborate with team members and other support groups to resolve more complex issues
UM COMPUTER SCIENCE TUTOR
University Of Michigan
09.2019 - 05.2020
- Explained complex concepts using easy-to-understand terms and developed action plans based on students' needs and educators' academic goals.
UMICH DINNING HALL WORKER
University Of Michigan
09.2018 - 05.2019
- Maintained high standards of customer service during high-volume, fast-paced operations
- Cross-trained and coordinated scheduling with team members to ensure seamless service.
Education
Bachelor of Science - Cognitive Science
UNIVERSITY OF MICHIGAN
Ann Arbor04.2023
High School Diploma -
LINCOLN PARK HIGH SCHOOL
Lincoln Park, MI01.2018
Skills
- Excellent troubleshooting skills
- Quick and constant learner who thrives in an academic environment
- Focused on providing outstanding customer service
- Culturally aware and prefers learning from different perspectives, roles, and identities
- Energized by Teamwork and Collaboration
- Excellent communicator and creative problem solver
- Values mutual respect
- Proficient in operating systems including Windows, MacOS, and common web browsers such as Chrome, edge, Firefox, safari, etc
- Multitasking Abilities
Leadership Experience
As a current student manager consultant at UM ITS, I not only take care of clients, but I also help train incoming student consultants as well as stepping up when needed to answer their questions with tricky situations. In addition, I audit their tickets as needed and provide feedback for continued improvement.
References
- CHRIS MCDONALD, CAMPUS COMPUTING - SUPPORT OPERATIONS COORDINATOR, cfmcdona@umich.edu, 734-936-1239
- AMY HAMMERMESH, ITS PROCESS MANAGER, amybeth@umich.edu, +17346151526
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Korean
Elementary
Timeline
UM ITS COMP CONSULT III
University Of Michigan
12.2021 - Current
UM COMPUTER SCIENCE TUTOR
University Of Michigan
09.2019 - 05.2020
UMICH DINNING HALL WORKER
University Of Michigan
09.2018 - 05.2019
Bachelor of Science - Cognitive Science
UNIVERSITY OF MICHIGAN
High School Diploma -
LINCOLN PARK HIGH SCHOOL
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