Rosario Salinas
Humble,TX
Summary
With over 10 years of experience, highly organized and detail-oriented professional excelling at streamlining operations and enhancing office efficiency. Expertise in effectively managing new hires and ensuring seamless communication within the team. Strong organizational skills for maintaining meticulous records and collecting and entering data with precision. Adept at maintaining accurate records of valuable company information, ensuring accessibility when needed.
Overview
27
27
years of professional experience
Work History
Private Home Health Care/Hospital Patient
Home Health Care
05.2017 - Current
- Hire new candidates
- Data Entry
- Planning Travel
- Processing Data
- Help patients with mobility assistance
- Personal care
- Scheduled and confirmed patient appointments
- Transportation
- Patients with dementia
- Arranged patient medications
Housekeeping Supervisor
Holiday Inn Express
02.2011 - 12.2016
- Direct Operations with front desk manager and ensure customer service meets our high standards for guest satisfactions
- Make housekeepers schedule
- Hire, train, and supervise housekeeping employees, ensuring they provide excellent customer services and enforce hotel policies
- Interact with customers both in person and over the phone, assist with inquiries, and mitigate any guests’ complaints
- Handle the housekeeping budget and order office supplies as needed
- Compile occupancy reports and financial information for the general manager
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Increased employee performance through effective supervision and training.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
- Managed laundry sorting, washing, drying, and ironing.
- Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
- Assisted in recruitment efforts by conducting interviews and making hiring recommendations based on candidate qualifications relevant to the role requirements.
Administrative Assistant Infection Control Department
South Texas Health System
06.2007 - 04.2010
- Excellent ability to gather and analyze statistical data and generate reports
- Remarkable ability to communicate effectively, both orally and in writing
- Complete knowledge of supplies, equipment and services ordering and inventory control
- Provide daily administrative support to Head Nurse of the Infection Prevention Control department
- Deep ability to compile information and prepare reports
- Managing complex calendar system for meetings and events
- Remarkable word processing and data entry skills
- Excellent ability to make administrative/procedural decisions and judgments
Customer Service Representative
Allstate Insurance
08.2005 - 06.2007
- Handled all official company correspondence
- Upgraded office filing system
- Typed all company documents
- Created a computerized customer database
- Taking payments over the phone/in person
Front Desk Supervisor
Holiday Inn Civic Center
05.2003 - 07.2005
- Checked out the in and out time of all customers timely and well-mannered
- Created database of customer which include customers address, mobile number etc
- Supervised all staff by assigning different work
- Maintained the office area and desk clean and neat to facilitate the customers
- Managed the customers related tasks such as giving room, taking cash, provide customers requirement Basic office duties, which included answering multi-line telephone system
- Copying, faxing, etc
- Ensured all company policies are being practiced
- Handled day-to-day customer (public) service complaints while always keeping in mind both customer relations and company procedures
Assistant General Manager
ADT, Tyco Security Service
07.2001 - 10.2002
- Managed financed for upscale Security Systems Company
- Dealt with customer service issues daily
- Practiced Business to Business Communications on a daily basis
- Responsible for the organization of contracts and installation process in both residential and commercial alarms
- Accounts Payable/Payroll Managed accounts payable, accounts receivable, and payroll departments
- Generated budgets and forecasts on a quarterly basis and presented them to the management team
- Reported on variances in quarterly costing reports
- Prepared annual company accounts and reports
Customer Service Representative
HQ Business Center
01.1998 - 06.2001
- Handles calls and promptly forwards them to appropriate person among 85 employees
- Responsible for scheduling meetings for all employees; escorts visitors to staff members' offices, along with provides hospitality service arrangements as requested by staff
- Compose and distribute inter-departmental memorandums (e-mail, documentary, and voice) ensuring timely delivery and receipt of important information while at the time maintaining confidentiality
- Data Entry
Education
Business Administration -
Instituto Regiomontano de Hotelería y Turismo
Monterrey, N.L.01.1994
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Computer skills
- Organizational skills
- Calm under pressure
- Organization and time management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Private Home Health Care/Hospital Patient
Home Health Care
05.2017 - Current
Housekeeping Supervisor
Holiday Inn Express
02.2011 - 12.2016
Administrative Assistant Infection Control Department
South Texas Health System
06.2007 - 04.2010
Customer Service Representative
Allstate Insurance
08.2005 - 06.2007
Front Desk Supervisor
Holiday Inn Civic Center
05.2003 - 07.2005
Assistant General Manager
ADT, Tyco Security Service
07.2001 - 10.2002
Customer Service Representative
HQ Business Center
01.1998 - 06.2001
Business Administration -
Instituto Regiomontano de Hotelería y Turismo
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