Rosario (Julianna) Perez Rodriguez
East Wenatchee,WA
Summary
Hardworking and driven employee enthusiastic about learning interdisciplinary studies inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
4
4
years of professional experience
Work History
Sales Representative
Appliance Liquidators
Wenatchee, WA
10.2020 - Current
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Organized sales paperwork, presented proposals and finalized contracts.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
Receptionist
Wenatchee Appliance Service
Wenatchee, WA
02.2021 - 02.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Coordinated travel accommodations, agenda, and transportation for staff and out-of-town visitors.
- Corresponded with clients through email, telephone or postal mail.
Barista
D&M Coffee Company
Ellensburg, WA
08.2019 - 08.2020
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Set and achieved goals for professional development and advancement.
- Completed over successful daily cash audits to correctly balance drawers at end of each shift.
- Prioritized drink requests while managing interruptions.
Education
Bachelor of Science - Interdisciplinary Studies
Central Washington University
Ellensburg, WA06.2020
Skills
- Quotas and Goals
- Communication and Cooperation
- Positive Attitude and Energetic
- Organization and Attention to Detail
- Planning and Leading Activities
- Customer Complaint Resolution
- Hospitality and Professionalism
- Workstation Maintenance
- Exceptional Customer Service
- Spanish Fluency
- Behavior Management Techniques
- Social and Emotional Development
Timeline
Receptionist
Wenatchee Appliance Service
02.2021 - 02.2022
Sales Representative
Appliance Liquidators
10.2020 - Current
Barista
D&M Coffee Company
08.2019 - 08.2020
Bachelor of Science - Interdisciplinary Studies
Central Washington University
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