Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rosaura Ringuelet

Erie,CO

Summary

Dynamic professional with extensive experience at IBM, excelling in client relationship management and strategic planning. Proven track record in leading high-performing teams and delivering exceptional CRM solutions across Latin America. Adept at identifying growth opportunities, ensuring customer satisfaction, and driving profitability in diverse projects. Bilingual communicator with a focus on collaboration and results.

Overview

19
19
years of professional experience

Work History

Associare Partner

IBM, Global Business Services
10.2013 - 11.2015


Dedicated to Telecommunication & Media Clients in Argentina for Consulting Business. Main responsibilities:

  • Define offering/portfolio and targets to achieve own personal results based on Latin America sector goals
  • Identify and develop sales opportunities and account planning
  • Deliver services and leading its team, focusing on financial results and customer satisfaction
  • Manage account/project P&L

Oracle Service Line Leader-Spanish South America

IBM, Global Business Services
01.2013 - 09.2013

Dedicated to leading the Oracle Service Line in spanish South America for Consulting Business. Main responsibilities:

  • Identify and pursue new opportunities, developing strategies to expand the business, and achieving profitability targets.
  • Ensure that services are delivered with high quality, efficiency, and effectiveness, meeting or exceeding customer expectations.
  • Implement the global service line strategy and plan locally, adapting it to the specific needs of their region or market.
  • Recruit, train, and develop a high-performing team with the necessary skills and expertise.
  • Track key performance indicators (KPIs), analyze data, and provide regular reports to management.

Project Executive, Project Manager, Others

IBM, Global Business Services
07.1996 - 06.2011
  • Dedicated to IBM Clients in Latin America, covering different roles depending of the Industry, objectives and size of the project. She worked for:
  • Entel Chile as a quality assurance expert for an Oracle implementation project
  • Zurich Argentina as a project executive for a CRM implementation project
  • Banco Macro Argentina as a project manager in a CRM Strategy definition project
  • Grupo Clarin Argentina as a business process leader in a Bussines Process re-design project
  • Telecom Personal Argentina as a project manager for a CRM Implementation
  • Telecom Argentina as a functional specialist for a Solution Design project
  • Televisa Mexico as a functional leader for a Meta-Data conceptual Model project
  • Impsat Colombia as a project manager in a Roll Out CRM project
  • Maxcom Mexico as a testing track leader in a CRM Implementation project
  • CEG Brazil as a project manager for a CRM implementation project
  • Symantec Mexico, London, Miami as a trainer specialist for a CRM Implementation project
  • Other clients in Argentina, Peru and Brasil for process design and software implementation projects

Education

National Public Accounting - Accounting And Finance

Universidad
Buenos Aires, Argentina
12-1995

National Public Accounting - Accounting And Finance

Universidad
Buenos Aires, Argentina
12-1995

Skills

  • Client relationship management
  • Strategic planning
  • Knowledgeable in CRM software
  • Administrative management
  • Collaboration and teamwork
  • Verbal and written communication
  • Team building

Languages

Spanish
Native or Bilingual
English
Professional Working
Portuguese
Limited Working

Timeline

Associare Partner

IBM, Global Business Services
10.2013 - 11.2015

Oracle Service Line Leader-Spanish South America

IBM, Global Business Services
01.2013 - 09.2013

Project Executive, Project Manager, Others

IBM, Global Business Services
07.1996 - 06.2011

National Public Accounting - Accounting And Finance

Universidad

National Public Accounting - Accounting And Finance

Universidad
Rosaura Ringuelet