Summary
Skills
Work History
Education
Languages
Overview
Generic

Rosbel Falcon Cerda

Lakeville,MN

Summary

Ambitious, career-focused job seeker in tech , anxious to obtain an entry-level position in technology to help me launch my career while achieving company goals. skilled in developing, testing and maintaining Software with a comprehension of software architecture fundamentals. Lastly with the experience and skills to help troubleshoot, diagnose and repair software and hardware issues

Skills

  • Customer Service
  • Software Development Lifecycle
  • Hardware and Software Installation
  • Troubleshooting and Resolution
  • Code Development
  • Scrum Methodology
  • Database Structures Expertise
  • Python
  • Java
  • AWS System and Products
  • Spanish

Work History

Repair Technician

Geek Squad - Best Buy
Eagan, MN
10.2023 - Current
  • Performed troubleshooting and repairs on a variety of electronic equipment, including computers, phones , and peripherals.
  • Installed and configured hardware components such as motherboards, memory modules, hard drives, processors, power supplies, and other related parts.
  • Diagnosed system malfunctions and identified solutions to resolve technical issues.
  • Provided technical support and guidance to clients in resolving their computer problems.
  • Monitored system performance levels to ensure optimal performance of all hardware devices connected to the network.
  • Documented repair process for future reference

Software Engineer

Bayer US
St Louis, MO
10.2022 - 03.2023
  • Conducted full lifecycle software development from planning to deployment and maintenance.
  • Tackled development tasks based on system requirements and documented approaches.
  • Documented technical specifications and project testing methods for future reference.
  • Drafted design objectives and system design documents.
  • Liaised with QA testers to perform testing meeting various parameters.
  • Coordinated with project managers to meet development timelines and plan testing.

Technical Consultant

Geek Squad - Best Buy
Apple Valley, , MN
10.2021 - 08.2022
  • Troubleshot and resolved problems with programs and systems.
  • Assessed software problems and used troubleshooting tools to swiftly resolve technical issues.
  • Utilized knowledge of applications, programming and systems functionality to assist employees with technical needs.
  • Supported software implementation with client training and troubleshooting expertise.
  • Coordinated installation of updated computer programs and systems.

Sales Advisor

Best Buy
Apple Valley, MN, MN
06.2021 - 10.2021
  • Used active listening and relationship-building skills to assess customer needs, build rapport and connect with viable solutions.
  • Answered requests and concerns with friendly and knowledgeable service.
  • Demonstrated product features to align with customer needs.
  • Adhered to company initiatives and achieved established goals.
  • Fostered relationships with customers to expand customer base and retain business.
  • Stayed up-to-date on latest trends in sales promotions, product updates and service changes.

Education

High School Diploma -

Burnsville High School
Burnsville, MN
06.2022

Some College (No Degree) - Computational Science

St Louis Community College
St Louis, MO

Some College (No Degree) - Computer Science

Normandale Community College
Minneapolis, MN

Languages

Spanish
Native/ Bilingual

Overview

3
3
years of professional experience

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Rosbel Falcon Cerda