Roscoe Govan
Cybersecurity Professional
SAN ANTONIO,TX
Summary
Ambitious Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
3
3
Certifications
Work History
Desktop Support Technician
Apex Systems
San Antonio, TX
02.2021 - 09.2021
- Devised solutions to operations issues related to end-user devices, servers and software, working closely via phone, email, and live chat.
- Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and organizational policies.
- Authored 100% detailed documentation on service call resolutions, providing valuable data on both personnel performance and effective remediation techniques.
Network Technician, Fiber Optics
ITC Group
San Antonio, TX
06.2020 - 02.2021
- Installed cabling, wireless routers and telephone systems for data communications networks.
- Monitored operational and security procedures for numerous computers in network, related systems administration and maintenance protocols.
- Performed network diagnostics to determine performance levels of new installations and detect 100% of faults in existing infrastructure.
Student IT Admin
Hallmark University
San Antonio, TX
04.2017 - 06.2020
- Performed day-to-day LAN and WAN administration, maintenance and support.
- Configured 2 networks for smooth, reliable operation to meet business processes and objectives.
- Reviewed deficiencies based on internal audits and suggested remedies.
Education
Bachelor of Science - Cybersecurity
Hallmark University-College of Aeronautics
San Antonio, TX 04.2019 - 08.2021
Skills
NIST Compliance
Certification
CCNA
Accomplishments
- Summa Cum Laude
- Presidents List
- Dean's List Every Academic Term
- Supervised team of 15 staff members.
- Assisted with the establishment of the Hallmark University SOC
- Top 5% on TryHackMe.com
Additional Information
- I have a true passion for technological ventures, and it goes well beyond the IT job roles I have taken on.
- I have a home lab that I practice coding with Codecademy.
- I have Four raspberry pi's with custom configurations, practice networking with Cisco Packet Tracer Labs
- I practice Kali Linux with VMWare.
- I learn Malware Analysis in online sandbox environments
- I am actively learning with a full subscription to TryHackMe.com for hands-on knowledge of cyberattacks
- I also use Wireshark to monitor my home network
- I have replaced the ISP router for my learning purposes.
Timeline
CCNA
04-2021
Desktop Support Technician
Apex Systems
02.2021 - 09.2021
CompTIA Network +
12-2020
CompTIA Security +
10-2020
Network Technician, Fiber Optics
ITC Group
06.2020 - 02.2021
Bachelor of Science - Cybersecurity
Hallmark University-College of Aeronautics
04.2019 - 08.2021
Student IT Admin
Hallmark University
04.2017 - 06.2020
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