Summary
Overview
Work History
Education
Skills
Timeline
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Roscoe Terry

Brockton,MA

Summary

Dedicated Customer Service Professional with extensive experience in fast-paced, customer-oriented environments. Proven ability to resolve issues efficiently, enhance customer satisfaction, and build strong relationships. Strong expertise in communication, problem-solving, and multi-tasking, with a focus on delivering impactful results. Committed to leveraging transferable skills to contribute value in new roles.

Overview

2
2
years of professional experience

Work History

Customer Service Advisor

Jiffy Lube Oil Change Center
11.2022 - 04.2024
  • Enhanced customer satisfaction by addressing service inquiries promptly and accurately.
  • Streamlined vehicle maintenance transactions to improve overall customer experience.
  • Promoted preventative maintenance practices through customer education on service options.
  • Maintained organized and clean service areas to ensure safety compliance.
  • Resolved complex customer issues collaboratively, improving service efficiency and effectiveness.
  • Managed payments and inventory with point-of-sale systems to optimize operations.

Salesperson

Metro by T-Mobile
12.2021 - 07.2022
  • Enhanced customer satisfaction by assessing needs and recommending mobile plans.
  • Improved customer understanding through product demonstrations highlighting features and benefits.
  • Processed transactions swiftly and accurately using point-of-sale systems.
  • Informed customers about promotions and new products, maintaining updated knowledge.
  • Streamlined inventory management by restocking merchandise and organizing displays effectively.
  • Resolved customer inquiries promptly, ensuring high levels of satisfaction.

Education

No Degree -

Eddison Academy
Brockton, MA

Skills

  • Call center experience
  • Customer relations
  • Call center operations
  • KPI monitoring
  • Sales proficiency
  • Vehicle inspection
  • Assertiveness
  • Customer service excellence

Timeline

Customer Service Advisor

Jiffy Lube Oil Change Center
11.2022 - 04.2024

Salesperson

Metro by T-Mobile
12.2021 - 07.2022

No Degree -

Eddison Academy

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Roscoe Terry