ROSE ANNE
Mcminville,US
Summary
- SKILLS
- Verbal & Written communication
- Upbeat & Positive personality
- English Fluency
- Building customer trust and loyalty
- Courteous with strong service mindset
- Calm & Professional under pressure
- Honest
- Customer Data Confidentiality
- Multitasking
- Responding to difficult customers
Overview
12
12
years of professional experience
Work History
BDC Cashier
Toyota of Murfreesboro
2024.05 - Current
- Greeted customers and answered any questions they have about their service.
- Booking service appointments for customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Service Experience Representative
Nordstrom Inc.
2023.08 - 2024.03
- Developed strong relationships with customers by providing courteous and efficient service
- Utilized problem-solving techniques to resolve challenging customer complaints
- Assisted customers with product selection and educated them on the features of products being considered for purchase
- Maintained a high level of professionalism at all times when interacting with customers over the phone or in person
- Upselling Nordy credit card accounts
Customer Experience Coordinator
TJX Companies
2022.09 - 2023.07
- Responsible for training and developing store Associates on customer service standards
- Register procedures and proper Front Line procedures and controls
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Responded quickly to meet customer needs and resolve problems
- Committed to delivering excellent customer service while working in a fast-paced environment
- Provided efficient and courteous service to customers at all times
Singer/Waitress
Million Company Korea
2018.07 - 2020.07
- Singing in front of the stage (Korean, English, Indonesian or Malaysian songs)
- Every after set we do assist customers for their orders and song requests
- Cleaning the tables every after customers
Omnichannel Customer Service Representative
Macy's
2015.08 - 2017.02
- Handling inbound calls for Macy's customers to easily place the order for them
- Assisting customers for cancelling and processing refunds and reshipments for a damage and lost items
- Educating customers about the guidelines, payment policies and security practices
Customer Service Representative (Expedia)
Teleperformance INC
2014.09 - 2015.06
- Handling inbound calls for travelers to easily plan and book travel from the widest selection of vacation packages, flights, hotels, rental cars, cruises, activities attractions and services
- Handling outbound calls for expedia's group partners like hotels and airlines for some confirmation details and unexpected customers inquiries
Teller
Davao Ros-Ver Pawnshop
2013.04 - 2013.10
- Handling customers for pawning their items and reminding their renewal dates to avoid penalty charges
- Encoding customers information and making sure their items are sealed and safe
- Auditing cash
Education
Bachelor of Science - Tourism Management
The Philippine Womens College of Davao
Davao City03.2012
Skills
- Verbal & Written communication
- Upbeat & Positive personality
- English Fluency
- Building customer trust and loyalty
- Courteous with strong service mindset
- Calm & Professional under pressure
- Honest
- Customer Data Confidentiality
- Multitasking
- Responding to difficult customers
Timeline
BDC Cashier
Toyota of Murfreesboro
2024.05 - Current
Service Experience Representative
Nordstrom Inc.
2023.08 - 2024.03
Customer Experience Coordinator
TJX Companies
2022.09 - 2023.07
Singer/Waitress
Million Company Korea
2018.07 - 2020.07
Omnichannel Customer Service Representative
Macy's
2015.08 - 2017.02
Customer Service Representative (Expedia)
Teleperformance INC
2014.09 - 2015.06
Teller
Davao Ros-Ver Pawnshop
2013.04 - 2013.10
Bachelor of Science - Tourism Management
The Philippine Womens College of Davao