ROSE ANNE
Mcminville,US
Summary
- SKILLS
- Verbal & Written communication
- Upbeat & Positive personality
- English Fluency
- Building customer trust and loyalty
- Courteous with strong service mindset
- Calm & Professional under pressure
- Honest
- Customer Data Confidentiality
- Multitasking
- Responding to difficult customers
Overview
12
12
years of professional experience
Work History
BDC Cashier
Toyota of Murfreesboro
05.2024 - Current
- Greeted customers and answered any questions they have about their service.
- Booking service appointments for customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Service Experience Representative
Nordstrom Inc.
08.2023 - 03.2024
- Developed strong relationships with customers by providing courteous and efficient service
- Utilized problem-solving techniques to resolve challenging customer complaints
- Assisted customers with product selection and educated them on the features of products being considered for purchase
- Maintained a high level of professionalism at all times when interacting with customers over the phone or in person
- Upselling Nordy credit card accounts
Customer Experience Coordinator
TJX Companies
09.2022 - 07.2023
- Responsible for training and developing store Associates on customer service standards
- Register procedures and proper Front Line procedures and controls
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Responded quickly to meet customer needs and resolve problems
- Committed to delivering excellent customer service while working in a fast-paced environment
- Provided efficient and courteous service to customers at all times
Singer/Waitress
Million Company Korea
07.2018 - 07.2020
- Singing in front of the stage (Korean, English, Indonesian or Malaysian songs)
- Every after set we do assist customers for their orders and song requests
- Cleaning the tables every after customers
Omnichannel Customer Service Representative
Macy's
08.2015 - 02.2017
- Handling inbound calls for Macy's customers to easily place the order for them
- Assisting customers for cancelling and processing refunds and reshipments for a damage and lost items
- Educating customers about the guidelines, payment policies and security practices
Customer Service Representative (Expedia)
Teleperformance INC
09.2014 - 06.2015
- Handling inbound calls for travelers to easily plan and book travel from the widest selection of vacation packages, flights, hotels, rental cars, cruises, activities attractions and services
- Handling outbound calls for expedia's group partners like hotels and airlines for some confirmation details and unexpected customers inquiries
Teller
Davao Ros-Ver Pawnshop
04.2013 - 10.2013
- Handling customers for pawning their items and reminding their renewal dates to avoid penalty charges
- Encoding customers information and making sure their items are sealed and safe
- Auditing cash
Education
Bachelor of Science - Tourism Management
The Philippine Womens College of Davao
Davao City03.2012
Skills
- Verbal & Written communication
- Upbeat & Positive personality
- English Fluency
- Building customer trust and loyalty
- Courteous with strong service mindset
- Calm & Professional under pressure
- Honest
- Customer Data Confidentiality
- Multitasking
- Responding to difficult customers
Timeline
BDC Cashier
Toyota of Murfreesboro
05.2024 - Current
Service Experience Representative
Nordstrom Inc.
08.2023 - 03.2024
Customer Experience Coordinator
TJX Companies
09.2022 - 07.2023
Singer/Waitress
Million Company Korea
07.2018 - 07.2020
Omnichannel Customer Service Representative
Macy's
08.2015 - 02.2017
Customer Service Representative (Expedia)
Teleperformance INC
09.2014 - 06.2015
Teller
Davao Ros-Ver Pawnshop
04.2013 - 10.2013
Bachelor of Science - Tourism Management
The Philippine Womens College of Davao
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