ROSE ANNE
Mcminville,US
Summary
- SKILLS
- Verbal & Written communication
- Upbeat & Positive personality
- English Fluency
- Building customer trust and loyalty
- Courteous with strong service mindset
- Calm & Professional under pressure
- Honest
- Customer Data Confidentiality
- Multitasking
- Responding to difficult customers
Overview
12
12
years of professional experience
Work History
BDC Cashier
Toyota of Murfreesboro
05.2024 - Current
- Greeted customers and answered any questions they have about their service.
- Booking service appointments for customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Service Experience Representative
Nordstrom Inc.
08.2023 - 03.2024
- Developed strong relationships with customers by providing courteous and efficient service
- Utilized problem-solving techniques to resolve challenging customer complaints
- Assisted customers with product selection and educated them on the features of products being considered for purchase
- Maintained a high level of professionalism at all times when interacting with customers over the phone or in person
- Upselling Nordy credit card accounts
Customer Experience Coordinator
TJX Companies
09.2022 - 07.2023
- Responsible for training and developing store Associates on customer service standards
- Register procedures and proper Front Line procedures and controls
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Responded quickly to meet customer needs and resolve problems
- Committed to delivering excellent customer service while working in a fast-paced environment
- Provided efficient and courteous service to customers at all times
Singer/Waitress
Million Company Korea
07.2018 - 07.2020
- Singing in front of the stage (Korean, English, Indonesian or Malaysian songs)
- Every after set we do assist customers for their orders and song requests
- Cleaning the tables every after customers
Omnichannel Customer Service Representative
Macy's
08.2015 - 02.2017
- Handling inbound calls for Macy's customers to easily place the order for them
- Assisting customers for cancelling and processing refunds and reshipments for a damage and lost items
- Educating customers about the guidelines, payment policies and security practices
Customer Service Representative (Expedia)
Teleperformance INC
09.2014 - 06.2015
- Handling inbound calls for travelers to easily plan and book travel from the widest selection of vacation packages, flights, hotels, rental cars, cruises, activities attractions and services
- Handling outbound calls for expedia's group partners like hotels and airlines for some confirmation details and unexpected customers inquiries
Teller
Davao Ros-Ver Pawnshop
04.2013 - 10.2013
- Handling customers for pawning their items and reminding their renewal dates to avoid penalty charges
- Encoding customers information and making sure their items are sealed and safe
- Auditing cash
Education
Bachelor of Science - Tourism Management
The Philippine Womens College of Davao
Davao City03.2012
Skills
- Verbal & Written communication
- Upbeat & Positive personality
- English Fluency
- Building customer trust and loyalty
- Courteous with strong service mindset
- Calm & Professional under pressure
- Honest
- Customer Data Confidentiality
- Multitasking
- Responding to difficult customers
Timeline
BDC Cashier
Toyota of Murfreesboro
05.2024 - Current
Service Experience Representative
Nordstrom Inc.
08.2023 - 03.2024
Customer Experience Coordinator
TJX Companies
09.2022 - 07.2023
Singer/Waitress
Million Company Korea
07.2018 - 07.2020
Omnichannel Customer Service Representative
Macy's
08.2015 - 02.2017
Customer Service Representative (Expedia)
Teleperformance INC
09.2014 - 06.2015
Teller
Davao Ros-Ver Pawnshop
04.2013 - 10.2013
Bachelor of Science - Tourism Management
The Philippine Womens College of Davao
Similar Profiles
Robert MaksimosRobert Maksimos
Technician at Toyota of MurfreesboroTechnician at Toyota of Murfreesboro
Villa Lee RatanaphomVilla Lee Ratanaphom
Technician at Toyota Of MurfreesboroTechnician at Toyota Of Murfreesboro
SETH GODDARDSETH GODDARD
Mechanic at Toyota Of MurfreesboroMechanic at Toyota Of Murfreesboro