Rose Ash
Waldron,IN
Summary
Creative and motivated professional with a background in leadership as a veterinary clinic supervisor and customer-focused experience as a call representative. Currently pursuing a degree in Interior Design, bringing strong organizational skills, attention to detail, and passion for creating functional, aesthetically pleasing spaces. Experienced in managing teams, coordinating tasks, and building client relationships-skills that translate seamlessly into design collaboration and project execution. Dedicated to blending creativity with practicality to deliver thoughtful design solutions.
Overview
12
12
years of professional experience
Work History
Call Center Representative
Shelby County Co-Op
Shelbyville, IN
12.2024 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Handled cash transactions and maintained sales and payments records accurately.
- Corresponded with clients through email, telephone, or postal mail.
Supervisor
VIP Petcare
Indianapolis, IN
05.2019 - 09.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Collaborated with veterinarians to develop treatment plans for critical cases, resulting in improved patient outcomes.
- Managed scheduling logistics within the clinic to ensure appropriate coverage and minimized wait times for clients.
- Promoted clinic services and products through knowledgeable recommendations to pet owners based on their specific needs.
Assistant Dog Groomer
The Grooming Place
Waldron, IN
02.2014 - 09.2018
- Improved salon efficiency by organizing and maintaining grooming tools, equipment, and workstations.
- Assisted in the training of new team members, sharing expertise and best practices for providing exceptional pet care.
- Proactively addressed client questions and concerns regarding their pet''s grooming needs, leading to increased customer loyalty.
- Streamlined appointment scheduling processes using specialized software systems that led to reduced wait times for customers.
- Demonstrated adaptability by quickly learning new skills when needed or adjusting plans based on changing circumstances throughout the day.
Education
Associate of Arts - Interior Design
Ivy Tech Community College of Indiana
Indianapolis, IN05-2027
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Verbal and written communication
- Appointment scheduling
- Microsoft office
- Sales and upselling
- Attention to detail
- Excellent communication
- Organizational skills
- Active listening
Timeline
Call Center Representative
Shelby County Co-Op
12.2024 - Current
Supervisor
VIP Petcare
05.2019 - 09.2024
Assistant Dog Groomer
The Grooming Place
02.2014 - 09.2018
Associate of Arts - Interior Design
Ivy Tech Community College of Indiana