Rose Avila
Albuquerque,NM
Summary
Skilled Assistant General Manager talented at maximizing business success. Contributes to culture of streamlining operations and increasing team productivity to bolster sales performance. Honed focus on customer satisfaction to improve organizational outlook.
Overview
9
9
years of professional experience
Work History
Assistant General Manager
Sun Capital Hotels
Albuquerque, NM
07.2022 - Current
- Ensured that customer service standards were met or exceeded at all times.
- Identified opportunities for cost savings and operational efficiency improvements.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Collaborated with other departments within the organization to coordinate projects.
- Motivated and led team members to work together to achieve targets.
- Met business targets with streamlined operations strategies.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Maintenance Engineer
Sun Capital Hotels
Albuquerque, NM
01.2022 - 07.2022
- Maintained records of scheduled maintenance activities.
- Monitored and adjusted systems to ensure optimal performance levels.
- Repaired malfunctioning components using hand tools, power tools, and other specialized equipment.
- Developed detailed reports on equipment malfunctions or repairs performed.
- Followed established procedures for ordering replacement parts and supplies.
- Communicated effectively with supervisors regarding progress updates on assigned projects.
- Contacted suppliers and equipment manufacturers to obtain specialized operational information.
- Routinely inspected equipment for preventive and emergency maintenance needs.
Maintenance Engineer
Sun Capital Hotels
Albuquerque, NM
11.2017 - 01.2022
- Maintained records of scheduled maintenance activities.
- Ensured compliance with safety regulations during all maintenance operations.
- Repaired malfunctioning components using hand tools, power tools, and other specialized equipment.
- Developed detailed reports on equipment malfunctions or repairs performed.
- Followed established procedures for ordering replacement parts and supplies.
- Created preventative maintenance schedules for all relevant machinery.
- Communicated effectively with supervisors regarding progress updates on assigned projects.
- Estimated costs to repair machinery, equipment or building structures.
Breakfast Attendant
Sun Capital Hotels
Albuquerque, NM
07.2015 - 11.2017
- Assisted with preparation of food items such as eggs, pancakes, bacon, sausage, and toast.
- Maintained cleanliness of dining room area including tables, chairs, floors and windows.
- Replenished food items on the buffet line in a timely manner.
- Provided excellent customer service by responding promptly to guest requests and inquiries.
Timeline
Assistant General Manager
Sun Capital Hotels
07.2022 - Current
Maintenance Engineer
Sun Capital Hotels
01.2022 - 07.2022
Maintenance Engineer
Sun Capital Hotels
11.2017 - 01.2022
Breakfast Attendant
Sun Capital Hotels
07.2015 - 11.2017
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