Rose Booth
Des Moines,IA
Summary
Dynamic and detail-oriented Vet Receptionist with extensive customer service training at Ashworth Road Animal. Proven ability to manage multi-line phone systems and process payments efficiently. Recognized for exceptional problem-solving skills and adaptability in fast-paced environments, ensuring optimal client satisfaction and smooth clinic operations.
Overview
1
1
year of professional experience
Work History
Vet Receptionist
Ashworth Road Animal
10.2019 - 05.2020
- Greeted owners and pets, checked out clients, and managed multiple phone lines to ensure efficient client service.
- Sold flea and tick treatments, specialty foods, and treats to meet client needs and enhance pet care.
- Balanced clinic accounts to maintain accurate financial records and support smooth clinic operations.
Vet Receptionist
Ankeny Animal Health Clinic
03.2019 - 10.2019
- Answered phones, updated files, confirmed appointments, gathered information from clinics and emergency treatments, refilled medications, greeted customers, weighed pets, took them to rooms, and sold heartworm, flea and tick treatments, pet food, and treats.
- Answer questions working with the vets to best help customers with their pets’ needs.
- Checked in boarding clients, walked dogs, cleaned kennels, administered medications for boarders, and cared for boarding cats.
- Processed payments to facilitate efficient transactions.
Education
Associates Science Degree - Paralegal Studies
DMACC
01.2012
Skills
- Customer service training
- Scheduling appointments
- Appointment scheduling
- Multi-line telephone systems
- Telephone etiquette
- Client relations
- Attention to detail
- Data entry
- Record management
- Multitasking
- Task prioritization
- Time management
- Team collaboration
- Problem solving
- Conflict resolution
- Communication skills
- Payment processing
Hobbies and Interests
- Reading
- Writing
- Spending time with family
- Playing and spending time with my pets
- Listening to music
Timeline
Vet Receptionist
Ashworth Road Animal
10.2019 - 05.2020
Vet Receptionist
Ankeny Animal Health Clinic
03.2019 - 10.2019
Associates Science Degree - Paralegal Studies
DMACC