ROSE BOWERS
Washington,DC
Summary
Customer-focused professional with 6+ years of experience delivering high-quality service, managing high-volume inquiries, and supporting clients across phone, email, and digital platforms. Skilled in conflict resolution, CRM systems, scheduling, and multitasking in fast-paced environments. Recognized for strong communication, problem-solving abilities, and maintaining exceptional customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Founder & CEO
Rose Beauty Bar LLC
Fort Washington, MD
06.2020 - Current
- Managed day-to-day customer interactions through phone, email, and online platforms with a strong emphasis on service quality and professionalism.
- Handled scheduling, inquiries, complaints, and follow-ups while maintaining a consistent 5-star customer rating.
- Trained and supported over 75 professionals, improving communication and onboarding efficiency.
- Implemented CRM tools, booking software, and automated systems to enhance customer processes.
- Resolved customer conflicts with empathy and clear communication.
- Oversaw administrative functions including payments, communication logs, and documentation.
Lead Patient Support Technician
DaVita Dialysis
07.2019 - 10.2021
- Managed schedules and coordinated patient flow in a busy environment.
- Communicated with patients and families to resolve concerns professionally.
- Supported clinical staff through accurate documentation and reporting.
- Trained new team members on communication tools and workflow standards.
- Ensured compliance with policies and detailed records.
Education
Bachelor of Health Services Administration - Minor in Business
Trinity Washington University
05.2020
Bachelor of Nursing - Completed Coursework
Albany State University
05.2017
C.N.A. Certification -
HealthWrite Training Academy
Skills
- Customer Service & Client Relations
- Multiplatform Communication (Phone, Email, Chat)
- CRM & Booking Systems
- High-Volume Scheduling
- Conflict Resolution & De-escalation
- Problem Solving & Critical Thinking
- Documentation & Data Entry
- Time Management & Multitasking
- Remote Work Tools
- Professional & Clear Communication
Certification
CPR Certified, 11/18/25
Timeline
Founder & CEO
Rose Beauty Bar LLC
06.2020 - Current
Lead Patient Support Technician
DaVita Dialysis
07.2019 - 10.2021
Bachelor of Health Services Administration - Minor in Business
Trinity Washington University
Bachelor of Nursing - Completed Coursework
Albany State University
C.N.A. Certification -
HealthWrite Training Academy