Rose Braley
Owosso
Summary
Professional manager with strong focus on team collaboration and achieving results. Proven ability to lead and develop teams, adapt to changing needs, and drive operational success. Skilled in strategic planning, performance management, and relationship building. Reliable and consistently deliver on organizational goals.
Overview
33
33
years of professional experience
1
1
Certification
Work History
District Manager
Dore Stores/ The Jerky Outlet
05.2022 - 05.2026
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Increased district sales by implementing Incentive Programs for our team members.
- Championed a culture of continuous improvement by regularly soliciting feedback from employees and implementing changes based on their suggestions.
- Coaching our team members continually helps the employee grow and become stronger which translates to more in sales.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Streamlined operations by establishing efficient processes and communication channels between stores, leading to increased productivity.
- Supervised seven locations, enforcing high-quality standards of operation.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Optimized staffing levels to match store traffic patterns, improving customer service and reducing labor costs.
- Cultivated strong relationships with store managers, offering guidance and support to achieve their targets.
- Customer service is always #1 priority.
- Oversaw daily operations across multiple store locations, ensuring compliance with company standards.
- Developed and implemented operational strategies to enhance customer satisfaction and drive sales growth.
- Fostered a collaborative environment among team members, enhancing communication and operational efficiency.
- Conducted regular performance evaluations to assess staff effectiveness and implement development plans as needed.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
Manager
Bath & Body Works
05.2000 - 05.2022
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Achieved departmental goals by executing strategic plans and performance metrics.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Developed and maintained relationships with customers.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Oversaw inventory management, optimizing stock levels on the floor all product was available to our customers.
- Controlled labor budget and maximized where peak times were to have employees in the right place, at the right time. Offering th best customer service.
- Oversaw all Merchandise Floorsets every 3 to 4 weeks.
- District trainer for Management positions.
- Coaching our team members continually helped them grow and maximized our sales through changing behaviors.
Manager
Afterthoughts
03.1993 - 05.2000
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Trained employees to maximize selling performances.
- Created schedules for the team.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Built high-performing teams through effective recruitment, onboarding and coaching.
Education
High School Diploma -
John Glenn High School
Bay City, MI06-1991
Skills
- Customer service/relations
- Relationship building
- Clear verbal/written communication
- Scheduling and calendar management
- Operational Excellence
- Vendor management
- Leadership skills
- Recruiting and hiring
- Strategic planning
- Training and coaching
- Basic computer skills
Certification
- Professional Development Course for High Performing Leadership
- Foundational Course on DISC, Behavioral Tendencies
Timeline
District Manager
Dore Stores/ The Jerky Outlet
05.2022 - 05.2026
Manager
Bath & Body Works
05.2000 - 05.2022
Manager
Afterthoughts
03.1993 - 05.2000
High School Diploma -
John Glenn High School