Rose Bush
COLUMBUS,MS
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Wells Cleaners
COLUMBUS, MS
02.2013 - 01.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
Administrative Specialist
U.S Army
Fort Rucker, AL
02.2000 - 12.2001
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
Education
Associate of Arts - Business Administration
East Mississippi C
Mayhew12.2020
Skills
- MS Office Proficiency
- Customer Support
- Efficient and Detail-Oriented
- Understanding Customer Needs
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Timeline
Customer Service Associate
Wells Cleaners
02.2013 - 01.2016
Administrative Specialist
U.S Army
02.2000 - 12.2001
Associate of Arts - Business Administration
East Mississippi C
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