Rose Castro
New York
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Store Manager
Gem Pawnbrokers
New York, NY
04.2023 - 06.2026
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Managed inventory levels, optimizing stock to meet customer demand and reduce excess.
- Trained and mentored staff, fostering a culture of teamwork and excellent customer service.
- Developed sales strategies that enhanced revenue growth and improved customer engagement.
Customer Service Representative
DialAmerica
Mahwah, NJ
10.2021 - 01.2022
- Responded to calls with a focus on resolving issues and enhancing customer satisfaction.
- Streamlined inbound logistics to improve operational efficiency. Achieved timely processing of inbound shipments, minimizing delays and errors. Enhanced accuracy of inventory records through diligent oversight of inbound deliveries.
- Enhanced team performance by fostering collaborative relationships and effective communication. Achieved a harmonious workplace by mediating conflicts and promoting understanding. Drove positive organizational culture through active participation in team-building activities.
- Led strategic discussions to finalize agreements with key stakeholders. Managed negotiation processes to align project objectives with client expectations. Orchestrated dialogues to foster productive partnerships and mutual understanding.
- Resolved customer inquiries efficiently using CRM software to enhance service quality.
- Guided team members in troubleshooting complex issues, ensuring consistent support delivery.
Pharmacy Technician
Capsule
New York, NY
03.2020 - 09.2021
- Managed medication dispensing processes to ensure accuracy and compliance with regulations.
- Trained new pharmacy technicians on operational procedures and best practices.
- Collaborated with pharmacists to optimize workflow and enhance patient care services.
- Implemented inventory management systems to maintain optimal stock levels and reduce waste.
- Assisted in resolving prescription discrepancies, improving patient satisfaction rates.
- Developed training materials for team members, enhancing onboarding efficiency and knowledge retention.
Legal Account Representative
Northern Leasing System
Jersey City, NJ
12.2015 - 03.2020
- Managed customer inquiries regarding lease agreements and payment processing.
- Facilitated resolution of disputes between clients and internal departments.
- Collaborated with sales teams to ensure accurate account setup and maintenance.
- Developed training materials for onboarding new representatives, enhancing team efficiency.
- Streamlined account management processes, reducing response times to client requests.
- Led initiatives to improve customer satisfaction scores through effective communication strategies.
- Analyzed account data to identify trends, informing strategic decision-making for client retention.
- Mentored junior staff on best practices in compliance and regulatory standards within leasing operations.
- Ensured compliance with industry regulations, adhering to strict ethical guidelines during collections efforts.
Administrative Assistant
Related Management
New York, NY
01.2015 - 06.2015
- Assisted in preparation of reports, presentations, and other documentation for stakeholder meetings.
- Trained new administrative staff on organizational policies and office software applications.
- Collaborated with team members to streamline processes, reducing turnaround times on key tasks.
- Oversaw inventory management of office supplies, ensuring adequate stock levels at all times.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Customer Service/ Guest Relations
Wildlife Conservation Society
New York, NY
02.2012 - 11.2014
- Sold memberships, and ticket selling with goals every month.
- Customer Service/ Guest Relations
- - Helped out with customers, dealing with their problems and taking care of their needs
- Office Clerk
- - Faxed, emails, and answered phone calls, trouble shooting
Education
Some College - Forensic Science
John Jay College of Criminal Justice
New York, NY06-2018
High school or equivalent - Legal Studies
Jane Addams Vocation High School
Bronx, NY06-2009
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Employee training
- POS systems
- Team building and leadership
- Sales expertise
- Sales coaching
Accomplishments
- Increased sales by [Number]% by coaching department managers on new merchandising standards.
- Exceeded monthly store sales goals [Number] months in a row.
- Recruited [Number] successful new managers within one year.
Certification
- Sales Skills: Influence & Negotiation — Proficient
- June 2019
- Using influence and negotiation techniques to engage with and persuade customers.
- Full results: Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Languages
Spanish - Expert
Timeline
Store Manager
Gem Pawnbrokers
04.2023 - 06.2026
Customer Service Representative
DialAmerica
10.2021 - 01.2022
Pharmacy Technician
Capsule
03.2020 - 09.2021
Legal Account Representative
Northern Leasing System
12.2015 - 03.2020
Administrative Assistant
Related Management
01.2015 - 06.2015
Customer Service/ Guest Relations
Wildlife Conservation Society
02.2012 - 11.2014
Some College - Forensic Science
John Jay College of Criminal Justice
High school or equivalent - Legal Studies
Jane Addams Vocation High School