Rose Ceballo
40 Bennett Road Englewood ,NJ
Summary
Customer service expert with over 8 years of experience in enhancing customer relations and streamlining order processing.
Demonstrates strong conflict resolution skills, and excels in fostering effective communication to drive customer satisfaction.
Eager to innovate and contribute to a dynamic team environment, leveraging a proven track record of success in customer-facing roles.
Overview
7
7
years of professional experience
Work History
BUSINESS BANKING SPECIALIST
American Express
03.2022 - Current
- Communicated effectively with account holders at all levels to resolve issues.
- Analyzed customer feedback to identify trends and contribute to service improvements.
- Advocating for online and mobile banking applications, and educating customers on ways to use and benefit from technologies.
- Managed competing demands and maintained performance under pressure, with minimal supervision.
- Provided frontline support to account holders, demonstrating empathy, professionalism, and problem-solving skills.
- Collaborated with internal teams to ensure customer issues were addressed promptly and accurately.
- Maintained detailed documentation of customer interactions, and escalated complex cases to management.
TELLER
JP Morgan Chase
New York City
12.2018 - 04.2021
- Managed high-volume transactions, ensuring accuracy and compliance. Identified upselling opportunities, boosting customer satisfaction and branch revenue.
- Cultivated trusting relationships with customers with confident and professional approach.
- Provided exceptional customer service by promptly addressing concerns and resolving issues.
- Met customers unique needs and achieved sales targets using consultative techniques.
- Kept cash box accurate and secure with good management and monitoring abilities.
- Stayed up-to-date on industry trends, regulations, and changes in compliance requirements.
- Maintained high level of confidentiality when handling sensitive customer information.
- Referred clients to specialists in areas such as investments, mortgages, and business banking services.
- Managed deposits, plan contributions and supply purchases for checks or new cards.
Education
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Cuny New York City College of Technology
Skills
- Relationship building
- Problem solving
- Time management
- Conflict management
- Salesforce proficiency
Timeline
BUSINESS BANKING SPECIALIST
American Express
03.2022 - Current
TELLER
JP Morgan Chase
12.2018 - 04.2021
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Cuny New York City College of Technology