ROSE CORINNE SAINT-SURIN
Atlanta, GA,Georgia
Summary
Dedicated and customer-focused professional with a strong background in hospitality, food service, and client care. Delivers excellent customer service and effectively manages front-of-house operations. Experienced in providing support to clients in healthcare settings. Thrives in fast-paced environments, skillfully multitasking while maintaining a positive and welcoming attitude. Possesses exceptional communication and organizational skills, driven by a passion for delivering exceptional service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Counter Service
Panera Bread
01.2022 - 09.2023
- Exceeded customer expectations by consistently delivering high-quality food and exceptional counter service, contributing to a positive reputation for the establishment.
- Participated in regular team meetings to discuss ways to improve overall counter service operations and efficiency.
- Mentored new team members on best practices for exceptional counter service, promoting a culture of continuous improvement.
- Trained new employees on company policies, procedures, and best practices for exceptional counter service performance.
Host/Server
Joy Cafe
01.2020 - 01.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Client Care Coordinator
Cobb Outpatient Detox
09.2023 - Current
- Applied strategic thinking skills when evaluating potential solutions or alternatives during critical decision-making processes affecting the client experience.
- Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
- Developed strong relationships with clients to build trust and loyalty, resulting in repeat business.
- Analyzed feedback from clients to identify patterns and trends requiring attention or action from management.
- Educated clients on available resources and services while guiding them through their options based on individual needs.
- Streamlined appointment scheduling for improved efficiency and increased client retention.
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
- Updated patient records accurately and efficiently, ensuring proper documentation and communication between healthcare professionals.
- Maintained a sterile work environment, adhering to strict safety guidelines for optimal patient care.
Education
Bachelors - Accounting
Georgia State University
Atlanta, GASkills
- Organizational skills
- Patient education
- Claims processing
- Medical terminology
- Documentation
- Quality assurance
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Calm and professional under pressure
- Computer skills
- Active listening
Certification
Certified Medical Technician
CPR
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Client Care Coordinator
Cobb Outpatient Detox
09.2023 - Current
Counter Service
Panera Bread
01.2022 - 09.2023
Host/Server
Joy Cafe
01.2020 - 01.2022
Bachelors - Accounting
Georgia State University
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